Auntie Anne's — Restaurant in Savannah

My daughter purchased maybe 5 minutes before I encountered the store. Pretzel bites were old tasting. I went to the store right after was planning to purchase a pretzel that was in the window. There were 15-20 pretzels left in the window priced at $8 a piece. Fully aware of what I was purchasing taste wise. Lol. But the rest of the restaurants that also say open til 12am were closed and rude.

Lights were on, the hours state open til 12am. I went approximately a few minutes after 8? I was waiting til an employee approached( I knew I was seen a few times) She says we are closed.

I asked can I purchase one of the pretzels in the window? She turned around, never responded and went...

Employees here never seem to be making any food. There is never more than a handful of items in the case, usually only 3 types of items (cinnamon pretzels, pretzel bites, plain pretzels) of the dozen or so on the menu. I've lived in Savannah for 4 years and I try to get an almond pretzel every time I am in this terminal and there are never any made. I said I would wait to have it made and was told "it'll take too long, you'll miss your flight." She had no idea when my flight was. Another time I asked for an almond pretzel, they said they were out of almonds. It's a shame because this franchise location could make a lot of money if they were open...

It’s so very hard to only give Auntie Ann’s 1-star because I love the pretzel nuggets. Today they were out of cheese sauce. I stood in line for 15 minutes with 3 people in front of me. Kudos to the ONE person out front doing everything. I found that leaving unbaked items on the counter was unacceptable and unsanitary so no way would I ever order perishables from here. I chose to purchase other items elsewhere. I stayed and ordered out of pure love for the product but terribly disappointed in today’s experience. Please add additional staff to this location and stock...