Baskin-Robbins — Restaurant in Schaumburg Township

If I could give zero stars I would. Had the worst customer experience ever. We were there around 9:30pm on 5/27/25 to celebrate a graduation and the man behind the counter took our order very reluctantly and refused to even take part of our order saying that they are closing and it wasn’t even 9:40pm. Then he left us at the counter to quickly go lock the doors as he saw more cars approaching. As soon as we sat down after placing the order they closed most of the lights and very rudely asked us to leave because they had to close the register and can’t have ppl inside the store. This happed around 9:45pm and there were still 15mins left for closing. We were mindful to leave the store right before 10pm and both the employees rushed out the door right behind us, makes me wonder how they closed the register in 10seconds. Even the drinks were made poorly. I would never go back and recommend to pick another locations for anyone who wishes to have...

I got a double scoop of the Beach Day ice cream and there was NOT A SINGLE GRAHAM CRACKER CHUNK in the whole 2 thing. And Id checked the tub before she made it to be sure there were a lot in there (its literally the best part). So for there not to have been a single piece, I feel like she literally would have had to TRY to avoid every piece. *I went back twice since I left this review, hoping it was just a one off thing. Nope. AGAIN, NO graham cracker chunks! And both times I asked if they could "PLEASE aim for the graham cracker pieces because there wasn't a single one in my last 2 ice creams" (obviously I knows they aren't going to dig through the tub... I was looking at the tub and there was a big cluster of them right there at the top. So I was just asking if she could possibly start there.) She didn't acknowledge me and, of course, scooped from the other side of the tub where there werent any graham chunks. 🤦🏼‍♀️ Soooo...

I was excited to try a new drink today, so I stopped by this location to get it. The set up is a BR counter and a DD counter. There were at least 3 people working, and NO ONE greeted me. In fact, they ignored me and helped THREE other people who came in after me. I only got served because I requested someone to come over and take care of me. They were unapologetic, didn’t offer any kind of discount or remorse, and I...