McDonald's — Restaurant in Schaumburg Township

If I could give 0 stars I would, please avoid this McDonald’s my honest recommendation. I placed an order on the mobile app at around 10:25pm I drove 15min to get there, when I arrived at around 10:40pm I approached to the drive thru and the automated speaker said it was closed, I then check the Macdonald’s app once again for the closing hours and it says 11:00pm, I went online to google, yelp, open table and other websites and everywhere it says they close at 11:00pm, I then approached to the first window and and employee saw me but he pretended he didn’t see me, I waited for a bit and he continue ignoring me, I then drove to the second window and another employee was there mopping the floor she also pretended she didn’t see me even thought we made eye contact and were like 5 feet away, she then started walking back slowly so I knocked on the window and showed her my phone with the order number, she then came back to the window to tell me they were close, I said I placed an order online before 10:30pm and it’s already paid, she said we close at 10:30pm (which I don’t believe so because everywhere it says 11:00pm) I asked to speak to the manager, she told the manager and he refused to come, I then asked for the managers name and she told the manager they want to know your name, he then started laughing in a burlesque/absurd tone, the girl then told me his name is Jerome (which I am not sure if they lied to me on his name or not) first - they don’t respect the closing hours because they just want to go home and don’t care to close half an hour earlier, second - the employees ignore you and pretend they don’t see you, third - the manager refuse to speaks to you, fourth - the manager makes fun of by laughing just because you asked for his name, I feel completely humiliated about the whole experience, not to mention I drove (wasted) 30min for nothing, I had to go home without my order and went to sleep starving. Save yourself the humiliation from the employees at this place and shop at other restaurants (Burger king, dennys, Starbucks, subway etc.) that offers better service and have very well trained employees that shows professionalism...

Horrible the place hasn’t changed in the last couple years my family will definitely not be coming back we only came here because it was convenient The place was nasty as always no ac was running the bathroom was beyond disgusting and filthy the lobby looked like a high school cafeteria after a food fight this is quite normal at this point each visit morning noon or night it really seems like kids are running the place and serving the food they was very loud swearing using the nword freely which is unacceptable these children aren’t even black every word was nword this and that and laughing profusely lots of horse back playing yelling screaming other customers was complaining about their food or having to wait for someone to service people was walking out which is what we should of did long time ago they play and joke around customers food get real we have been to this McDonald’s several times and will say we hate it i went this week and was disappointed to see no change music was blasting in the kitchen me and my wife was surprised what was playing which was not appropriate I sent her to the car with our kids both after waiting 20 mins happy meals was not current our french fries was too salty and was old we was given the wrong drinks we was over it we won’t be coming back somebody needs to contact the health department these kids should not be running this type of business who is even supervising this establishment very disappointed we wasn’t greeted appropriately for is place to be in the type of area that it’s in is highly embarrassing what a waste business if it’s not being ran appropriately my wife wants to post the video of these kids screaming the nword and...

I was driving home and I thought I will surprise my granddaughter and go through the drive-through and get a couple of McFlurry’s. No big deal right? well well I order and went to the first window paid the lady go to the second window pick up the McFlurry’s, I started to drive and I noticed that on mine and the cookie powder was just on top of the McFlurry and on the other one, the M&Ms were just on top of the ice cream as well , I put my car in reverse and I asked the lady if I could speak to the manager on duty she said she was a manager and I said is this a McFlurry she goes yes! I said well isn’t it supposed to be mixed? She goes oh well the machine is not working. I said I understand that but you should’ve told me I could order something else and she just gave me a dirty look and rolled her eyes. I gave The McFlurrys back to her and I said just give me a refund , no big deal. She took my card and went to make a refund , I have a refund ticket and of course my purchase ticket, but in my account not only I do not see the refund but I see another charge for the same amount my message to management and upper management , if they cannot even make a simple McFlurry close the damn place because this is very aggravating now looks like I paid twice for something I did not get. I will appreciate if somebody can fix this, start with getting new management. Here are the photos of the transactions. again even though it shows a refund I never got a refund. I have two charges for $10.95 What’s...