The friendly employees here remember me, whether they're a cashier or a pharmacist. Because this Walgreens has one of the few 24-hour pharmacies around, a lot of people fill and pick up their prescriptions here at all hours, so it makes sense that it is usually always busy. Do expect to wait, whether you're going through the drive through or waiting in line inside. I work evenings and I've never had a hard time picking up prescriptions around 9 pm or later. Every pharmacy employee works very hard to help. I've never had anyone be rude or unhelpful to me. On the contrary, every employee in the store has been very helpful to me, polite and professional.
For the people leaving bad reviews because of long wait times at the pharmacy, come on, we're in a pandemic. Staffing everywhere is down. People other than you need their medications, too, and the pharmacy has to accept every prescription that comes in and try to fill it within a certain amount of time, no matter what time the prescription comes in. The employees are trying to get to you in a timely manner, but if everyone pushes for the fastest possible pickup time, someone is going to have to pick up their prescription a little later. It isn't the end of the world. Keep in mind pharmacy employees don't solely fill prescriptions. They also communicate with doctors and insurance companies about prescriptions, they answer and direct phone calls, send and receive faxed prescriptions, fill prescriptions over the phone, complete customer's orders in-store, send notifications to customers, and answer customer questions in-store.
For the reviewer upset about pharmacy employees stating the name of their prescription out loud, it's a practice to make sure someone doesn't receive the wrong medication. Not every random person who overhears a prescription name knows prescription names by heart and what their purpose is, so don't worry about being judged. Employees don't scream out prescription names either, they speak them at normal, inside-voice levels so someone standing directly in front of them can hear it. Not every person who picks up a prescription checks the name of it before leaving the store, and if the pharmacy employee gives you a medication and you leave with it, you can't return it, though you can get your money back if you got something in error. But overall, that's a big hassle that can be avoided by an employee simply stating the name of the prescription being picked up out loud, which is what the pharmacy employees already do. That's normal at every pharmacy I've ever been to, including a mail-order pharmacy, not just the Walgreens pharmacy.
For the people complaining about not being notified when their prescription is ready, you can literally sign up for notifications with a free Walgreens account. I'm inundated by multiple messages when my prescriptions are ready. I get a phone call, a text and an email from Walgreens, and that's exactly what I want. I've been at a nearby urgent care, the doctor there faxed the prescription to Walgreens, and I've gotten a "Your prescription is ready" text before I even had the chance to leave the urgent care. If it isn't ready, or there's an issue, you get a notification about that, too, whether it's a text or an automated phone call. Most issues are resolved by the pharmacy employees within a day, although sometimes there's a larger issue, like the doctor's office is closed or the doctor is difficult to get ahold of, etc. During the last three years, I've only had one long wait for a medication that's difficult to get ahold of, and that was mostly due to communication issues between a pharmacist and a nurse who was unsure and had trouble writing out the correct medication quantity, formulation and dosage. The second time I got that medication filled, there wasn't any issue getting it or filling it.
If you're impatient or expect to get your medication instantaneously, I suggest you adjust your expectations. Ask to pick up your medication the following day, be patient, and get a good...
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