Rios Barbacoa — Restaurant in Schertz

Update to the owners response: No, he came home withOUT the Tamales/menudo so NO! He still didn’t not get his order. & YES! We did call the right location because the guy at the front did acknowledge my husband & say “I do remember taking your order” & I rechecked my husband call & it was 8am not 7:30 so correction on our side but none the less… as a business owner myself. An apology goes along way instead of trying to justify the mistake your employees made.

Very disappointed in the service today. Called in our Order at 7:30am today. Arrived at the location just to find out they sold our order because they stated “they were running low” & that why they sold our order. So they didn’t want to disappoint the other customer so they figured they would disappoint us. My husband just wanted to get our order since today is Mother’s Day. We definitely will tell all our friends & family who live in Schertz not to support your establishment anymore. We have always been told that we can call in orders but never did we think we would get this type of service with Rios. The 2 young guys did not even know what to say to my husband. They just looked at each other with...

WARNING!! Check barbacoa before eating, can’t believe this is still a thing but we found pieces of aluminum in our barbacoa!!! Can’t even imagine if a CHILD was eating this, this is absolutely a choking hazard, and they would have had a lawsuit on their hands if anything happened to a loved one because of them.

They fortunately did right and issued me a refund for the barbacoa, and the manager was apologetic about the issue.

EDIT: Manager did call me to take down this exact review. However I do find it necessary to warn parents to check their barbacoa from here because there is documented proof of found choking hazards in their food.

This is not a matter of slandering this business or saying that they did any of this on purpose, it’s a matter of warning parents, and it is coming from a place of fear that your children might be ingesting pieces...

Poor service. Been coming here for years because of there good barbacoa and menudo. The problem is that they don't open at posted times. The website says the open at 7 and the storefront says 7:30. Today i get there at 7:30 with other customers ready to pick up some delicious barbacoa. Foolishly I thougt maybe they will open at 8. Time goes by customers come and go disappointed with store still not open. So I thought just a little longer nothing happens. I counted atleast 10 customers lost to lack of punctuality . Called the phone number on their website which is useless.8:30 was my breaking point. This establishment has lost my business . So sad this store doesn't care for their shertz...