BIGGBY COFFEE — Restaurant in Schoolcraft Township

I came in around 3pm Thursday and was immediately greated by super friendly baristas and also immediately hit by a blast of almost unbearable heat and humidity. The barista's were smiling and taking my order while sweat was dripping down their faces, eyes bloodshot, and cold towels on their heads in an attempt to cool off. It was 76 degrees OUTSIDE and 85 degrees INSIDE THE STORE. (I took a picture of the thermostat) Even with the unsafe work conditions these girls gave me excellent service, smiling and joking through the struggle while telling me "this happens every summer." I asked them if they were allowed to open the front door and prop it open with the trashcan and they said they weren't allowed. They also weren't allowed to keep the drive thru window open for fresh air either. My question is what will it take for employee health to be taken seriously? An employee collapsing from heat exhaustion? Or will this only be taken seriously if a customer experiences a heat injury? Do better Schoolcraft, you're nothing without your employees and they deserve safe a work environment. 5 stars for the baristas, 1 star...

Tonight I was in the Schoolcraft Biggby parking lot and witnessed a man storm out of the restaurant and approach a Pizza Hut delivery boy. I am not aware of the entire situation, but it seemed to me that the Biggby gentlemen, possibly a manager, was harassing the Pizza Hut employee and yelling at him. I overheard the delivery guy say calmly, "I was told to park here. You can discuss this with my manager." However, the Biggby gentlemen completely ignored him and continued yelling. He then followed the driver right up to his car and threatened to tow it! I felt like this man was bullying the young boy and acting ridiculous. I was appalled at the way he treated the delivery boy! I am a frequent Biggby customer, but I am not sure I will ever go to the Schoolcraft location again because of what I...

Stopped by with my boyfriend on our way through town. Waited 30 minutes in line with 6 cars, which is fine. I understand busy times. I ordered an iced chai sub oat milk. It's what I order everywhere. I've had it through biggby, it's always sweeter there but it's still decent. What they handed me today was horrible. Something tasted old, bad 🤢. Doesn't even remotely smell like chai tea. The customer service was poor. We only had two drinks and we were treated like an inconvenience. Went there for a nice drink and ended up with a nasty, expired tasting drink. Perhaps it's just a bad day, but we paid 15 some dollars for two drinks. Not worth it with the poor service and poorly...