Rumble Fish — Restaurant in Scotts Valley

We have reached the end with this place. After many years of providing great food and happy times, the wheels have come off. We were at a neighboring business yesterday and my wife said: should we try them one more time? We have tried to be patient and supportive during the pandemic, but they have given up even trying. In the last year, we have waited over an hour past the time they stated, and understood. We arrived once to find they had never receive the confirmed online order. We reorded and waited. No worries. Then, we picked up a $120 order, to unpack at home and find it was completely wrong. They apologized, said they'd make good on it...Our next order, they comped one appetizer. So last night, over the course of 20 minutes, we watched as 2 parties learned the food they were told would be ready had never been ordered, and one whose order was missing items.

To eat there, you have to order to-go, and pre-pay. We realized we were missing the gyoza. This should have been very simple: I went back to the window...instead to saying: sorry, we'll take a of it, I had to go through three employees. The young lady who took my order finally walked over and said, dripping with attitude: I never received an order for gyoza... After pointing out that I watched her write it down, and reminding her that she had told me the correct name for the dish, I still had to tell her to pull the receipt to prove that yes, we had ordered them and paid for them. Then, and only then, did she realize she was mistaken, and finally produce the dish. No apology, just attitude. The food is actually still really good, when and...

I wish I could be more positive about Rumble Fish, but I'm often disappointed by something on my plate. A month ago it was Uni that wasn't very good. A few weeks later, it was both sashimi that wasn't that great and a house specialty sushi roll that came with an overly sweet sauce. Last night it was getting charged $6 extra for not serving fake crab in a roll that was listed on the menu as including Crab.

One of the problems with Rumble Fish is that the wide variety of specialty sushi rolls are inadequately described on the menu. The one I didn't like was described as "special sauce," giving no clue as to its character. The menu is quite extensive, and there is something there for everyone -- IF you can figure out what it is. In addition to sushi and sashimi, there are quite a few traditional Japanese dinners. The beer selection is typically limited as in most Japanese restaurants, and my wife, a wine drinker, finds their wines unsatisfying.

Service is friendly and accommodating, but not always very skilled. My impression is that many of the wait-staff are college students with a lot of turnover. The sushi chefs can also tend to be slow. The dining rooms are fairly large, but also tend to be noisy, so conversation can be difficult. Parking is easy in their own...

A favorite Scotts Valley restaurant for years. I can't remember the original name, but this Japanese restaurant was the first in the area more than 25 years ago and was a novelty the time. When a UCSC administrator recently said we need to go to lunch and for me to pick the restaurant, I chose Rumble Fish knowing it would be a good experience. However, we both had economical bento boxes including miso soup, salad with great dressing, rice, and multiple main item choices. Everything was perfect. A neighbor likes their sashimi, but I unfortunately have not been very adventurous with their expansive menu - and that's another plus as Rumble Fish will please a wide range of eaters. No risk taking just about anybody to Rumble Fish. My most recent experience was not quite as good as in the past. It was dinner time, and the service was not very attentive. It was still tasty, but the portions have shrunk a bit as the price as gone up. The green tea was very weak. Not enough dressing on the salad - little details not quite right. Not the same attention to detail as in the past. They had a good crowd, but due to lack of sound treatment, the place...