EGGstasy — Restaurant in Scottsdale

Avoid, avoid, avoid!!!!! In my 35yrs of going out to eat for breakfast, I finally found an establishment that you couldn't PAY ME to visit again. -5 stars!! From when you walk in, or sit in the most uncomfortable booths you can imagine, you just feel it's going to be a rough visit. The waitress we had was cold, rude, dismissive. After about 20mins to be able to get your order in and finally get coffee, get ready for the worst overpriced breakfast of your life. I ordered an omlette with hash browns, and a side of pancakes. (A simple choice that you grow up making with your kids in the kitchen.) When my order arrived it was wrong, shocker. Finally when the 2nd order arrived, the hash browns were mostly still raw, the jalapeños were the size of a pinky, and the inside was cold! I love spicy, but no person wants to eat "chunks" of jalapeños! When the pancakes came out... yep, ice cold for the WHOLE table! Not her fault, but at this point our server had given up on the kitchen so the owner delivered the 2nd batch of pancakes for us. I've never met an owner more condescending and arrogant in my 15+yrs in the restaurant industry!! She dropped down our food like it's our fault she can't work an expo window, and then said "hope these fit our liking" with a HUGE attitude in her designer sunglasses...(Don't give this woman a penny of your money!!) So after picking through cold eggs, pinky sized jalapeños, raw hash browns, it was time for my favorite thing in the world, pancakes! And just when you think anything else can't go wrong at this disaster of an establishment... I spit out bite 1 of their "specialty pancakes!" Picture 2 overpriced disks with the density of spackle, caulk, and just flower. I have never, ever tasted such awful pancakes in my life. When I was 5 I made better pancakes in my life out of a box, and without measuring!! So with almost nothing eaten, only 1 1/2 cups of coffee delivered, we asked for our check. And can you believe it.. Miss Bougy owner in her designer gear didn't even come and apologize or even discount our bill 10%!?! Starving and thirsty we went to Dennys down the street, and what a difference!! 70% of the cost, hot food, good service, and a meal you could actually eat!! I hope you take this review to heart folks and avoid this place and the owner like the plague. Butters, IHOP, Yolk, Dennys... tons of places to go where you're appreciated as a guest, served a great meal, and not treated like you're just a $$ deposit for the owners next pair of designer sunglasses. YOU'VE...

Good afternoon. About 2 months ago, a friend asked me to join her at the Eggstacy at Norterra. She had pancakes and I had a tuna melt. She came down with food-poisoning. I didn't since I didn't eat my sandwich but took it home to my husband...who came down with food poisoning. I privately messaged the establishment and was told no others came down with food poisoning, that a manager would contact me and that I would be sent $50 to try them again. No contact from a manager happened and no gift card to try them again. Fast-forward to today. I have a bit of a rule to give places two-tries....so took my husband and daughter back. I was pleased with the menu the first round and the friendliness of the staff. So...why not? The place was near empty at about 2 pm. We chose our seats. Everything was neat and clean. The music was deafening...I asked for it to be turned down as we (including my 16 yo daughter who blasts her music) couldn't hear each other. The waitress was cheerful about telling management, but I don't believe the music was turned down at all. Quality of the food: My daughter ordered a Reuben and I clarified when she ordered she wanted the corned-beef. The turkey was brought accidently. The waitress cheerfully exchanged it for the right sandwich. My daughter described is as "tasting like food at my cafeteria". My husband ordered waffles with eggs. He shared the flavor was good overall but wished the waffle was a bit crispier. I ordered The Shea on an English muffin (since they do not have croissants). The turkey was dry but a lot of it, no real mayo to speak of, and a very sad tomato. The sweet potato fries were greasy and cold. The pickle was good. So...we won't be back. For $52 I would have expected much better. The lack of follow up from the first time was disappointing. This sealed the deal. Too many other establishments to...

I rarely write a negative review, but I feel compelled to do so here. First let me say something positive about the place. The restaurant is light and airy, and the fresh juice and robust coffee were an excellent start to our brunch. Our server was also gracious and solicitous. However, our experience after that was anything but positive. First of all, the background music was grating and obnoxious. At 120 beats per minute, the music was better suited for a rave club rather than a breakfast restaurant. Despite our requests to lower it or change it, no action was taken. To give you an idea of the music on tap, one song that my Pixel identified was L.E.S. Artistes by Santigold. Look it up (but not while you’re eating, or you’ll lose your appetite). This kind of music led to an atmosphere that was truly anxiety-provoking. In terms of the food, I cannot generalize about the extensive menu by two orders of French Toast, but the French Toast was totally unacceptable. Imagine a piece of thick brioche bread with about one-eighth inch depth of egg saturation into the bread. It was inedible and an expensive piece of bread. To make matters worse, my partner is battling cancer and needs to put on weight. We asked for an extra-saturated order of French Toast for him, but the result was the same. And while I sent mine back and they took it off the check, they charged him full price for his inedible order. They say that one can judge an establishment by how well they take care of the small details. My experience speaks for itself. I will let the...