The Locöl Kitchen & Bar — Restaurant in Seattle

From out of town and tried this place out as it was close to where we are staying. It took awhile for our server to acknowledge us (young girl with green/blue hair). When she finally saw us, she came over and literally slapped menus down on our table and walked away.. seemed a bit awkward. Anyway, we looked at the menu and ordered our drinks. She had attempted to make my husband a Caesar and it was terrible, they had put soy sauce in it.. she did offer for him to have something else if he didn't like it so he ordered a beer. I had the devils margarita. It was a pretty stiff drink, but still okay. We ordered the spinach dip to start. The spinach dip was overloaded with thyme to the point where it was actually uncomfortable to eat. Between my husband and I we ate maybe 4 pieces of the bread and 1/4 of the dip. We tried to see past the overwhelming thyme taste but just couldn't so we gave the rest back. We each got the Kalua plate - the pork was EXTREMELY salty and we couldn't eat it. The macaroni salad had zero flavor. We each had a few bites and then tried to tell our server we weren't enjoying it. She was extremely rude and passive aggressive saying things like "it's a Hawaiian dish, its supposed to be salty, etc". We were so disappointed at this point and just wanted the bill. She didn't even bring a bill, she just had a debit machine on her and asked for my card, which I took out of my purse. She then proceeded to insert my visa before I had even physically saw the bill !! I went to the bar and asked her for a copy. She slams it down. I looked it over and saw we were fully charged for everything. I don't ever make a big deal out of something, but I questioned as to why we were charged for the spinach dip when we returned it as we didn't enjoy it. She replies with "we still had to charge you, you ate a good portion of it".. no, no we didn't. I even took pictures of our unfinished food. We left hungry, Disappointed and still forced to pay over $100. I am a restaurant manager/Bartender where I am from and never in my life did I have such poor service. I would never make my patrons pay for something they overly did not enjoy. If I could give this place zero stars I would, but unfortunately not an option. Worst service I've ever received, definitely...

We really enjoyed our meal here. Parking wasn’t too bad on a Saturday night, you park along the street and we parked like 2 blocks away. The staff was very friendly but didn’t come by as often as we’d like. The atmosphere was nice, it’s like a small house and the music choice was great and at a reasonable volume. The food was mostly great; the kebab was outstanding, the twice baked potato was fluffy and crispy, the bread and oil was surprisingly good for something so simple, but we did not care for the soup- way too much lime and it was tomatillo based. We didn’t eat much of the soup and the waitresses asked if it was okay, so we told her we weren’t a fan and she was kind enough to comp it. The drinks were really good, lots of cool options. We don’t usually come back to a place a second time but we would...

Used to frequently go here, live right next to it. One time we called in an order and the person taking the call got the order wrong, so when we arrived the price was nearly $40 more than expected. This wouldn't be a big deal, but a seemingly new young employee then talked down to us about 'the rising prices of food'... that had nothing to do with it, she had gotten the order wrong and eventually took the cost off for us. Now anytime we encounter that employee she is actively rude to us so we never call or go here anymore. Pretty disgusting behavior.

Edit: the owner and management are incredibly disrespectful. I responded to the email they left below and they didn't discuss anything with me, they just...