Little Caesars Pizza — Restaurant in Selma

On 2/28/25 I ordered a cheeze pizza and after getting dinner from a different place for rest of family. I get home and see that they gave me pepperoni. I went back and there was a long line and felt bad as it is having to go up to the front to let them know what had happened. I asked for a discount and the girl at the front went behind to back and came back said we don’t give discounts. So then I asked well can I keep the wrong pizza as well. I had to drive back from home because of this. She went to the back again and some other girl came back out. However her tone, body language and just her demeanor was postured in such a way already with a I’m not giving in. Didn’t even apologize and said well we don’t give discounts. She told me I can stay with the pizza I had. I explained to her I ordered cheese and I was given the wrong pizza now having to drive back for correct one. I was so frustrated with the lack of empathy and professionalism that I started crying. I had to wait another 10-15 minutes for my correct pizza I originally ordered. She hands it to me with a smile and says to have a good night. I usually never call people out but it just wasn’t right. I told her you were rude and you don’t talk to people like that or treat them like that. She acted oblivious and responded she was trying to help me. She said she was trying to help me because she had just got there and her employee told her 3 different stories. I told her that wasn’t my problem that it wasn’t relayed accurately. I repeated what she said with the same tone she gave me when she said it. “ we don’t give discounts” she claims she didn’t say it like that. Then goes to tell me she was just matching my energy? I told her that your smiling now but you weren’t then. You didn’t even say sorry? You don’t know what kind of day someone is having. I told her regardless whatever is being reciprocated you don’t treat people like that. She said your entitled to feel how you feel.i told her even customers saw how you were talking to me. I told her talking to people and treating them like that will get you nowhere in life. I will never go back in there again....

One of the WORST EXPERIANCE I have every had from any customer service not only did I get the wrong pizza that I ordered but prior to going in store on the phone the Manger in charge not only told us that we could not get. Refund or exchange the pizza before we went in store we called seeing if this was a matter to easily get corrected but we were very wrong not only was she not willing to hear us out but ,she also hung up on before we were able get any resolution which then cause us to go in store upon arriving the manger was very rude with attitude might I also add that all her other were watching us on the side just waiting to see what would happen, we proceeded to show her the incorrect pizza that we were giving and beofre we could talk any further we were very rudly interrupted saying that it was the correct one and that she was no longer going to help us get which meant no Refund or exchange all while she was being very unprofessional, we once more tried to speak asking for a answer but she said "if you don't like what you ordered don't order it next time " all her employees that were on the side watching just laughed and she smiled being so proud of what her as her as a Manger said to her customers with put letting us speak she then proceeded to keeping yelling bye at us , we proceeded in leaving with no real resolution while her and her employee laughing as we left the store beind so proud of there childish unprofessional rude...

This store has good customer service and they get their pizzas right 8/10 times. Since 2018 this is only my third "issue" with them. I always order through the app or call otherwise waiting would be an issue. When I first moved to Selma in 2018 I had to get used to longer than I want, waits. Their stuff crust tends to be undercooked. These pictures are 30 minutes after us trying to bake it. We baked it for 10 minutes at a time hoping not to burn it. Third time was not a charm. The heat wasn't high enough, but normally it doesn't take us more than 375 in the oven for 10 minutes, same in the convection. Half of it we did in the oven and the other half in the convection. I didn't get an original before pic because I didn't anticipate an issue. This time it was so doughy we couldn't get it right. I took it back and they remade it and comped a soda at my insistence. Picked up my pizza around 7:20. Returned it around 8:20. Received my redo close to 9. It took so long between us trying to fix the issue ourselves and the store fixing it the by the time I got the pizza home just after 9, the kids tore into it so i didn't get a pic of the redo. *I cut it into smaller...