Franks Pizza and Chicken — Restaurant in Shaler Township

I made an online order for pick up at a specific time two hours away. when I arrived at the exact time, there was no one at the counter. There was one man making pizza, gloves on, hands covered in Buffalo chicken and no one else. I quietly waited until he realized that I was on there. When he did, he yelled “Are you all on smoke break? What are you all doing back there?” At that time two people, male and female, emerged from the back. Both stopped to acknowledge the pizza maker before they noticed me. I spoke to a male who my receipt tells me was Steve. Steve retrieved my food from the back wordlessly. To my surprise he brought a pizza box, not letting me know that they use pizza boxes to contain the chicken. I had to dig around and find that out myself. The rest of my order was contained in a sealed brown paper bag. When I got home I found that my order was missing all of the “Frankie bites,” not chicken nuggets as they brusquely corrected me. When asking me if I wanted a credit, I concretely and clearly stated that I would not be returning and he all too unhappily gave me the refund and hung up on me. The food was fine. I’d rate the chicken as a notch above kfc but not special. The appetizers were standard fare for a pizza place. I didn’t get a pizza so can’t comment. I made a special trip to eat their food and it was fine. I wouldn’t be writing this review if that last person on the phone didn’t hang up on me. I understand frustration but we still have to be civil. If you are considering them,...

We have ordered Frank’s many times over the years and have always had good customer service and good pizza, but the last 5-10 times we have ordered pizza, it has come to us with a burnt underside. When we called to say something we were originally offered a new pizza, but upon telling whoever we spoke to on the phone that we had eaten a slice and tasted the burnt underside we were told “Well I’m not going to send you a new pizza if you’re going to eat the burnt one.” Who looks at the underside of a pizza prior to biting into it? And if we had gotten the new pizza we were offered, were you going to take the burnt one back? I’ve worked in the food service and you don’t take food back. That’s not sanitary. It’s a shame. Frank’s used to be a great place to get great pizza. But I don’t think we are going to give it another try for how expensive Frank’s Pizza is. Guess the moral of the story is, check the underside of your pizza before you...

Just moved to the area and I've been trying the local food stopped here twice for take out. The broasted chicken was good for the price. The Pizza was undercooked and doughy, one had the wrong toppings, and one had burned edges. When I returned home with a wrong pizza the second time the person on the phone who claimed to be the manager spoke in monotone and had no care in the world that it was wrong. All they wanted was me to return the other pizza and pick up a corrected one. No desire to make things right and the atmosphere here both times was a frat house with ten employees and lots of joking and laughter. I don't feel they take anything seriously and definitely feel since they are always busy they could care less what they mess up cause they have enough customers. Atleast the guy working the counter was nice but the order takers and managers were mumbling and showed no...