Wendy's — Restaurant in Shawnee Hills

I didn't know you could make fast food completely slow as hell and inconvenient as the BMV. This Wendy's has a self order and no longer takes your order like a normal restaurant. The kiosks are super close together so only 1 person can be ordering even if you have a large party or family. The kiosk allows the staff to be completely inep and disengaged and really have no interaction with the customer. I think I felt Dave Thomas turning over in his grave while I waited for the manager to realize we placed an order that needed an employee to interact with us since my mom had a coupon. It's a shame Wendy's is jumping on the tech band wagon and ruining the legacy of Dave. The food was decent and the restaurant looked nice and clean, our order was incorrect (go figure). The employees apparently can't read off the computer screen that tells them what is in the order. Pretty bad when the manager was plating our order on the trays. To clarify about the order kiosk, I think they have their place but to completely rely on them is just a cheap cop out so your inadeqaute employees don't have to interact with people. The Wendy's order app is cumbersome and took us 3 times as long to place our order than if we could have just talked to someone at the counter. Overall, just a reminder that robots can not replace a human when it comes to interacting and creating an experience. If you're going to get the kiosk, okay. Please make it so people don't have to have a frustrating experience when all they want is a quick...

This location doesn't take touch pay and either the staff doesn't know how to work the machines or they don't allow your card to be swiped, so I literally cannot use this location anymore until that is fixed since my card doesn't have a working chip (as many people do not). I went through today and the worker couldn't get my card to swipe despite doing the insert three times then swipe trick; he also said the restaurant doesn't have touch pay enable despite the card machines displaying the symbol and being able to use it. I've went through this location quite a few times and never had a problem before, so it was either a change in the machine or the employee not knowing how to run the card. I'm not trying to get this guy in trouble, but I want other people in my situation to avoid being turned away and the ultimate outcome would be to please enable your machines to use touch pay. I won't be back until...

Rarely do I chose to go to this location but I decided to try it one more time to see if the quality had changed, it did not. The only redeeming quality is that the soda was cold, so if you want cold soda and nothing to eat this place is perfect. The bottom bun of my burger was so stale that it was rock solid and falling apart like a cracker. The meat on the burger wasn't any better, it looked like a dogs chew toy, it was falling apart, and seemed like it was heated in a microwave. There is no excuse for the way this food was prepared, it almost feels intentional. I'd assume the workers give the lowest quality of service so they don't have to deal with as many customers and can get paid the same amount. If you decided to save time by going to this location hopefully you rethink and save your stomach instead. This was the WORST experience I've ever had...