George's Steak Pit — Restaurant in Sheffield

We got there early (4:30) to beat the crowd. We were the first ones to be seated. We were highly impressed with the atmosphere. Real table cloths, table ware set out traditionally, low lights and soft music. Everything you would expect for a high class restaurant. Then the ordering began. The waitress started to take our order. Just as I began to ask a question she suddenly turned and ran shouting something about her beeper. When she eventually came back we were able to order hors d’oeuvres. Then off she went again. About 15 minutes later she quickly dropped of our hors d’oeuvres but ran away before taking the order for our main meal. Others were seated and orders taken but still not ours. Hors d’oeuvres eaten and after waiting patiently, I finally asked another waitress if we could get our order taken and she seemed upset saying something about troubles with the kitchen. Our order was taken about 30 minutes into our visit. Others who had gotten there after us was finishing their meals and leaving. Not long though after we ordered the food came out. (2 ea (remember the order when you get to the price)) 10 oz Prime Rib (which was probably 6 oz steak/2 oz fat ((yes, 8oz)), onion soup and steak fried potatoes. The prime rib had a good flavor but not cooked as ordered and cold. The onion soup (this is the only soup they offered) was the worst I have ever had (served with soggy croutons and had a burnt soy sauce taste). The fries were hot but undercooked.The previous delight of the atmosphere was now filled with frantic waitresses. After suffering though the experience we finally had to get up and go to the register for our ticket, $103,78 without tip (1 beer was ordered, no other drinks). If this is the experience you want I recommend it. Who knows, you may get the service of those that arrived after us and maybe their food choice was better than ours (but their salad didn’t look any better. Maybe try the baked...

We were in town today for our anniversary trip and decided on steak. We looked up several places before deciding on George's.

First the good... Alexis, our server was friendly, attentive, and very personable. Sadly this is the only highlight of our dining experience.

I ordered the Prime Rib, my wife ordered the Picanah. She asked for medium but ended up with half of the steak well done, and the other have about medium... not too terrible, but the texture of the meat was way off.. mushy and not good.

We sent it back, and she decided on the grilled chicken. We were informed that the back of the house agreed something was wrong with the Picanah and it shouldn't have turned out that way.

There were a few other small things that normally would have been nuances, but given we were spending $140 for a meal, they just didn't match the quality expected at a premium steak house.. Sour cream that appeared to have been frozen and thawed back out, dinner rolls that looked like they were torn in half on the bottom.. (pic added)

Having spent many years in the restaurant business I thought the restaurant may offer a dessert or even comp my wife's meal, especially after admitting there was a problem with it.... NOPE, in fact the Picanah was still on the bill. We addressed Alexis, who apologized and went to fix it. She ended up taking $5 off the bill to reflect the difference between the Picanah and the chicken.

Would we go back? absolutely not. Was our server excellent? Most definitely.

The manager / owner... somebody should have addressed the issue and handled it like a quality steak house would.

The 5 stars for service are based solely on our interaction with Alexis.

Oh side note, my wife did enjoy...

I had the opportunity to dine in on Saturday, March 28, 2024, for a private birthday party. I ordered an appetizer of crab claws and the seafood platter, I drank water. I noticed that the price was not listed on the menu for the crab claws but, me being preoccupied didn’t ask the price. I received my bill with crab claws at a cost of $44. My entire bill was $106. I questioned the cost of crab claws and found that the price was correct. I was frustrated that the price wasn’t quoted on the menu but, it clearly showed mkt. To take me even further aback, I was charged 17% gratuity. I explained to the young lady that nobody would force me to pay a 17% gratuity and $44 for an appetizer and I would give her what I thought she was entitled. I gave her $10 which upset the owner. He bellowed out you should have asked the cost of crab claws and I replied back; you should have told me. I didn’t try to make a scene but, I wasn’t going to be made to tip a waitress 17% and didn’t see anyone at my table get a refill of anything. My ice water had melted before I even got there and she had to be reminded twice to bring me tartar sauce that I should have gotten from the start. Across the table one person ordered a medium well steak and it came well done. He didn’t want to bring it to their attention but was disappointed. I’m not sure if I will ever go back there the way the elderly gentleman handled me by telling me that I should have asked how much very angrily. I said all that to say this, revealing your prices can actually avoid any miscommunication. For this reason, you...