Hungry Howie's Pizza — Restaurant in Shelby Charter Township

What happened to the quality?!

We've ordered here 1-2 times a week for years now. It's almost embarrassing how much we came to love the quality of your pizza. Recently, though? Not so great, to say the least.

The quality has been abysmal. Last night both of our pizzas had rock hard crust that was HUGE compared to normal. You completely ignored our selections for flavored crust to leave both completely plain, rock hard and burnt. The toppings were on 3/4 the pizza, it wasn't fully cut, the bread didn't have nearly any butter/parm despite ordering "extra". Our kind note that's always followed (in regards to the bread) was ignored, which is becoming a routine thing it seems despite the simple request. To top it off, as we were handed the pizza someone was told to turn down the oven. It sure would have been nice if they did that before they haphazardly made our pizza.

It was like our order was half read and done by someone who was blindfolded. There is one crew that works here that is amazing, led by one specific worker. They make me want to eat pizza here every single day. However, recently, and specifically last night (4/27/23), I literally threw out a full pizza worth of pizza and bread. Hard, disappointing, and an overall terrible experience.

Considering what an order total typically comes out to in terms of cost these days, it shouldn't be too much to expect basic attention to detail and being given a reasonable quality item. Lately that hasn't been happening, and until that changes I can't recommend that anyone continue to come here.

I feel bad writing a bad review at our favorite pizza place, but I'm hopeful that with proper attention and care that the quality and standards can return to what the community has come to expect from your establishment.

We'll give it another shot in the future and I'll update my review if things get better. This was once the best Hungry Howie's in the area. I'm hopeful that things can turn around....

I waited over an hour tracking my pizza on the howies website with no updates so I called the store. They inform me that they have no idea where their driver is and can’t get ahold of him for the last 2 hours so they sent the order to DoorDash. Over half an hour later there is still no update on my order and no driver had picked up the order. I called the store back and talked to the same person because now my food had been sitting there for almost two hours. I asked what they were going to do now that my pizza was cold and sitting out for so long. He tells me “I don’t know maybe give you free food or something” so I tell him I don’t want a cold pizza delivered I would like a new one or my money back and order cancelled. He says he can’t refund me anything and can only give me a credit. I told him I don’t want a credit, and to give me my money back, and he decides to hang up on me. Absolutely horrible customer service, worst howies location I have ever ordered from and I am a loyal howies customer. Never going here or using DoorDash again. Worst experience...

Yesterday was my first time stopping by this location. I’m not from the area, so things can get a little confusing at times. I was visiting a family member nearby and decided to pick up some Howie Bread. Unfortunately, my phone died, and to make matters worse, it wouldn’t charge, which was especially stressful since I needed to get to a family gathering.

Thankfully, Dillion, the manager, noticed I was clearly overwhelmed and stepped in to help. He generously offered to let me use his phone so I could contact my family and figure out where I needed to go. I ended up sitting there for about ten minutes, and during that time, Dillion went out of his way to make sure I was taken care of and able to get to my destination. His kindness truly made a difference in a tough moment.

I lost faith in humanity as some point and because of Dillion’s kindness and efforts it makes me believe there are actually good, genuine people. He also made sure my howie bread was hot before I left and he offered to re-heat it.

Dillion is a...