Subway — Restaurant in Shelby

A little bit about me, I spend an incredible amount of time on the road covering Montana. You name the town pump And I've been there and had a corn dog or two. So I have some experience having fast food across Montana. I hate to say it but I've had much better, and I hope this helps them improve what they're doing. Being greeted with a half legible handwritten sign telling people not to loiter is kind of funny. I appreciate the fact that you do not want people to come and sit around filling up the place but it looks like it's mostly empty most of the time. parking lot is kind of hard to access and the parking spaces are terrible for anyone with a large vehicle/rv that might be bringing in tourist traffic. The bathroom was clean and I appreciate that. The layout of the business is not conducive to social distancing or normal flow, And you have to weigh through any other customers to get to their start point or walk past any occupied tables that are pretty much hip wide apart. Now to the food, I ordered the steak and cheese melt which proclaims that it will have melted cheese this was not the case. And though the employee seemed to act like it was very hot when I finally took a bite into this thing not only were my cheese slices not really melted together in any way shape or form but they were cold in the middle. I simply wanted it to be known that there's a lot of room for...

Used the SW App to order and they did not ‘pay attention’ to the details of the order! We pre-paid, picked up and left as my wife dropped me off at the train station to go with my sandwich, and she took hers home to have later for dinner. Come to find out later at home and on the train… her 6-inch Outlaw became a 6-inch Beefmode with jalapeños and my footling Beefmode became a footling Outlaw with cucumbers. She can’t do heated jalapeños and chipotle sauce and I hate cucumbers… thus destroying our meal and have long gone from the Shelby Subway to do anything about it. And yes we did recheck the order on the app, it’s black & white that we ordered a footling Beefmode and a 6-inch Outlaw! How did they screw this up?! Really! My wife couldn’t even eat what I picked out, and I bared through hers. Very disappointed! Another note, the cashier did not wear the proper Subway uniform… she wore pajama pants with a tank top, totally look unprofessional and not representative of the Subway franchise. Granted I understand she is pregnant and wants to be comfortable, I understand that… but she could find something more compromising to the Subway uniform that would be acceptable. Point is if you order multiple sandwiches on the SW app from the Shelby MT location, check your sandwiches...

Well, just got food poisoning from this establishment, after being given terrible service and being charged extra for our usual sandwiches. This isn't the first problem I've had, all times of the day especially at night they serve yellow tomatoes, frozen vegetables, soggy and slimy vegetables, raw bacon, medium rare chicken, and don't forget the flies that land on your sandwiches constantly. They don't give proper amounts of meats and cheese and when called out for it they charge you extra. Even Google knows how to make these sandwiches!!! The service is terrible and from the looks of the other posts its always the same three girls. One day the owner will say her customers are important to her then the next day have her workers tell you differently. They are rude then when you try to tell them how you've been getting the same sandwich for years and that it's the only thing you get, they don't care, they have to follow "inventory". Yeah right, like fast food doesn't waste food like they just don't care, just make them how we want!!!

All of these problems started to arise soon after new management and honestly not pleased. I'm not going there again, Conrad's Subway would be more worth...