Rafael’s Italian Restaurant — Restaurant in Shelbyville

Make sure you check your bags before you leave with your takeout because they will NOT refund you for anything they forget to give you. If they give your food to someone else, it's YOUR problem, not theirs.

Ordered $35 worth of food a few weeks ago, including 2 small pizzas. I went to pick my order up, figured that the pizzas were in one of the bags since they were small and there were quite a few boxes. Long story short, I ended up getting into a car crash on my way home & destroyed my car. When I finally got home, I realized that we didn't have the pizzas in any of the bags. So I figured no big deal, I have a dr appointment in Shelbyville the next day anyway so I will go then and either get my money back or have them remake the 2 pizzas for us.

So I go in the next day and explain the situation to the cashier. She asks "Well, did you call last night?" and I said no I didn't, because I was in a car crash the night before and didn't have time to call about missing pizza. She says there is nothing she can do, that "she wasn't working last night" so it wasn't her fault, that she can't refund me the money and won't remake the 2 pizzas because I didn't call & "the owner isn't here and I will get fired."

I ask, "do you have a manager here? can you call the owner and see if you can atleast give me my money back?" She says nope! Offers no solution at all. Won't remake my $10 buy one get one free small pizzas because apparently the owner will fire her. So I say, "you're really going to make me file a dispute on my card over a $10 pizza?" Her completely sensible response? "If thats what you need to do, the owner will take the loss."

I used to really enjoy this place but I will...

If you want Italian, then this is the place! Calzones, Pizza, Subs and more!

The unassuming appearance gives you the impression of being mainly a takeout place, but there is a lot comfortable seating in the extended dining area. But don't sit down yet, head over to the counter and check out all their wonderful choices from their robust menu.

With so many choices, it was difficult to decide. At first I considered ordering just a sandwich, but noted that for just a dollar or two more, I could have a complete meal. So Veal Parmigiano with Spaghetti it was and hubby chose Chicken Florentino with linguine.

After deciding on a table in this nicely decorated dining room, we waited only about 10 minutes or so for two huge plates of food to arrive! It was piping hot and freshly prepared with more than generous portions of pasta, sauce and meat. Each order was accompanied by a small loaf of toasted Italian bread and the chicken dish had a a lovely side salad as well.

Everything thing tried was supremely delicious with a true Italian flavor to each item. The portions were so large that despite we our valiant efforts, we took quite a bit home with us! The only thing missing from this being truly authentic Italian meal was a bottle of house wine🍷

This such a pleasant surprise to have such great food served hot and fresh from such an inauspicious place. The friendly atmosphere and attention to our needs was greatly appreciated.

You don't have to go far for good Italian food - it's right here in...

Was in town for the weekend. First night we ordered meals. All were underwhelming. Okay, but nothing to write home about. The lasagna I ordered was about equivalent to what I'd expect from a frozen one with a better sauce. The garlic bread was a sub roll with some garlic butter and the bread sticks were honestly the best part with the sauce.

Second night, we noticed the first night they had but 1 get one free pizza. These things look great! I haven't tasted them yet because I'm not hungry yet, but they have that perfectly browned spots on the cheese where they're cooked just long enough and given the bread sticks the dough and the sauce from last night I'm expecting good things.

The chicken wings last night left some to be desired. The skin wasn't browned, but they were properly cooked. A lack of options for sauces was disappointing.

The meatball sub was disappointing in every way. Size and flavor were...