Luna's Dimaggio Italian Restaurant — Restaurant in Shenandoah

absolutely atrocious, amateurish, and absurd. ordered a veggie sub with sweet peppers and mushrooms. now, i’ve been vegan for many years and never realized that a pepperoni was a vegetable! so, after nearly vomiting we called to ask if we can get it replaced. “can’t you just pick it off?” no, doesn’t work that way… well, the woman on the phone didn’t know what to do. she said she had to call the manager and would call us right back. so, 20 minutes later when she didn’t call back we called them back. the manager didn’t answer, apparently, but she has a baby and nobody else has the authority to correct an improperly made order. so 10 minutes later, the woman calls back and said they made another one… would have preferred a refund, maybe even an apology, but was offered neither. replacement was it. we asked if they can deliver it. nope, the delivery guy wasn’t there. so my wife walks up to get it. was this one right? we’ll never know. the delivery driver—who wasn’t there—reappeared and took it who-knows-where. with apparent carte-blanche to correct mistakes now, the woman authorizes a third attempt. third time is the charm, after all, right? not so much. my final product… lettuce, onion and a single tomato slice on bread. by this point it was after 10:00, so it was pretty much a lost cause with nothing gained but the the resolve to just go to...

This is the third time I am changing my review. Taking it down from 2 star to 1. Ordered 2 cheesesteaks with no onion, and without even asking the lady over the phone said “just to confirm I’m going to read it back to you” and she did in fact read back no onion. Got the hoagies, went back home, and both had onion. Called up and the lady said she was going to check the order to see if it said no onion and said that it did- then proceeded to ask us to read it off on our receipt even though she just did??? Told her it was ridiculous and that I just want the hoagies with no onion and that we would want it delivered since we were already home. After an hour I called back and she told me they can’t deliver but we can come pick them up. I was like?? And you weren’t going to call and tell me? They’ve been sitting there and I have fries here at home that I only got to eat with my hoagie? So I asked for my money back, to which she said her “supervisor” said no. This was all after repeated failed attempts at being consistent. Definitely done...

Came to leave a bad review but all i see are bad reviews. Staff here are allowed to threaten and hit customers with no recourse. Im sure that the majority of their business comes from it being a small town and there not being many options. It sucks that they are able to take advantage of this. You guys should get together in town and get a new pizza place 🤔 if your driving through and your hungry read the rest of the reviews. They had to take down their face book page bc of bad reviews. Someone found a roach in their food and since you cant delete reviews they deleated the page. The ower was even going as far as finding peoples social media who left bad reviews and harass them. We have screen shots incase anyone wants to take action...