Panera Bread — Restaurant in Shiloh

Absolutely the worst Panera Bread I have ever encountered, and I have given this location many opportunities to change my opinion. My father was a regional manager of Panera Bread in South Carolina and I have worked in multiple cafes helping out. This is the most poorly managed cafe to which I have ever been. They are constantly running out of items by midday: whether it’s them being consistently out of the charged lemonades or iced coffee, out of cups or lids, or even out of ingredients to make some of their best-selling sandwiches, you can always count on this cafe to be out of at least one item you ordered. If you are going to advertise “unlimited sips” then ensure you order enough stock items to provide those sips - this is week 2 of not having large cups or lids! I also have never had a meal made correctly the first time, and I don’t order anything difficult just a sandwich without the aoli on it and each time they have put them on there and when I bring it to the counter the manager has given me grief about it and even suggested I just don’t eat that portion or scrape it off. Today was my last attempt when I sat in the drive thru for over 40 minutes with only three cars in front of me and when I drove to the window, they said I was not enrolled in unlimited sips and that I was mistaken: though I had just utilized it the day prior and it was still present on my app! After the girl at the window gave me a whole false explanation, I finally just gave up! I couldn’t go inside because I had a sleeping child in his car seat and I was not going to wake him for a simple ice coffee. Overall I’m super disappointed in this cafe location and will be driving to Fairview Heights for...

What an amazing salad we got from there. Size was great...Only a few issue. One was the avacado still had the outside peel on about 6-7 pieces in mine. And not just small peel pieces. Big enough that you could notice. And we both had chunks of the core of the lettuce in our salads and he had a couple of badly wilted pieces in his. We were traveling back home or I would have taken it back. They have a very nice are for you to order and customize you order right at the front. Great idea but just need some instructions on what to do either right at ordering or right after placing your order. There isn't anything that gives you a clue as what to do. And one of the worst areas is the pick up area. Whe we waited there was a woman in front of us that placed an online order and was there forever. Ended up that someone had taken her order while she was there and left with it. Employee don't ask for verification that the order is yours. Nor do they ask if you have yours after you are standing there still waiting after 30 mins. Need better organization in these areas. But food overall was good. Be careful as backing out of parking spot, as people zoom into this place without paying attention. It is a heavily congested area...

Had to update this old review: the management changed I think and this location became MUCH better. Sad it couldn’t have been that way the whole time we lived there but glad for them now.

OG REVIEW FROM 2019:They usually get things wrong but are good about correcting. I have never had an order turn out accurate unless it was the self-service coffee or tea. We go here still because it’s convenient and close to the house but I think after this last order we are done. Drove through the drive thru and ordered the new chipotle bacon melt. Got home and there was no bacon on it. Read the receipt and it said chipotle bacon melt, but it literally was only cheese and mayo. No other similar items, nothing was mixed up, they read it back 3 times to us. Problem lies in the kitchen. Sucks cus we like Panera we will only be going now when we are out of town. Never had a bad experience with Panera anywhere else but here and I’ve been to them all across the country. Lived here and gone to this one over a year and we’ve been about 30 times since living here and something is ALWAYS wrong. We don’t change up the orders and make them complicated...