Wendy's — Restaurant in Shreveport

Man, I have been to two Wendy's in Shreveport and they both have the same problem. Why is the food always cold? I don't mind waiting extra for my food if it is going to be hot. This particular Wendy's is very comfortable. The seating and dining room is surprisingly spacious and plush. But I don't go to fast food for the ambiance I go for the hot and ready fries. I guess unlike McDonald's if you want ready at Wendy's you have to sacrifice the hot. Every single time I go there my food is cold. Once I had a coupon that you get in the mail for free fries with a order. So when I went to redeem it the lady yelled, "fries from the coupon." So when they were cold I assumed they just give you cold fries from the coupon because why would it matter when calling in the order? But the last few times I paid cash for the fries and they were still all cold and soggy. I used to love Wendy's over McDonald's fries because it tastes like real potatoes. But that was in another state where apparently they put more pride in their food. I won't be going to Wendy's again on my cheat days. I just don't have the money to pay for cold and...

This evening I sent my wife to get a chicken Parmesan Chicken Salad which she was told they was out so she asked for the Cobb salad which she was then told that she couldn’t get a fresh piece of chicken and the Manager Stated she wasn’t gonna cook it. I opened this store and I go to all Wendy’s in Shreveport,La and order the samething once a week and I always get fresh food. Now if I wasn’t black maybe my chicken would’ve gotten made fresh but regardless of color your job is to give the customer what they asked for. This store has went down and I pray Debbie is not over this store because I will be calling her in the morning and reporting your service. Then had the nerve to serve broken pieces of meat as a burger patty really bad day just got worse. Debbie Anderson yes one of your former employees I will be calling you cause I spent almost $36 to be so disappointed I will drive to Airline Dr before Kings Hwy see me again. Oh I sent my son on Hearne avenue with the same instructions and I...

I’m currently in the drive thru line for a second time, first I waited about 10 minutes total (from waiting to order to getting the food). The manager (light skin black woman who’s kinda tall) handed me my food and said have a good night. I instantly left the line, then realized a moment later (literally a few seconds) they never gave me my drink. So I drove back around and tell the manager that I didn’t get my drink; when I said this she yelled that they don’t have any drinks. When I was ordering she told me there fountain machine was down, which I was understanding about. But what I don’t understand is how the manager can lie to me about not having ANYTHING to drink at all after she took my initial order. This hasn’t been the first time she was rude either. I have at least 3 other encounters with her that I would love to discuss with corporate. They range from her boldly lying to telling me I ordered wrong when the ticket...