Horizon Family Restaurant — Restaurant in Sioux City

My fiance and I would usually eat here 2-3 a week. We had an issue with the Prime Rib not being cooked to our liking and being VERY salty. The cook (one of the owners) came out and was EXTREMELY rude and disrespectful. My fiance didn't want to go back again b/c we have had other issues in the past also (food still cold or frozen in the middle, server forgetting to put our food in, waiting over an hr to get our food when there weren't hardly any ppl there, bringing out the wrong food, food cooked incorrectly, etc), but I had him give them another chance and we did have a good experience the next 2 times. The last time we went was for lunch, and our server (who was Hispanic) was rude, disrespectful, condescending, and all around unpleasant to us and the table right beside us. She was very friendly and polite to the table of Hispanics behind us to the side. We waited a very long time to order and get our food. I ordered pancakes and she didn't the syrup out until 20 mins after I got my food and 10 mins after I asked her, we didn't receive food that we ordered even after saying something to her. The gentleman in the next table went to the restroom with lots of food left on his plate and a full cup of coffee and she completely cleared his table. He came back and said something to her, and they didn't make him new food, she gave him another cup of coffee and a piece of pie and charged him for everything except the $2-$3 piece of pie. The Hispanic table arrived over 20 mins after we ordered and they got their food 10 mins before we did. When she asked if we had a good meal we stated we were unhappy and she told us if we didn't like it maybe we just...

I’ve been coming to this restaurant for a while and always enjoyed it — until today. The menu clearly states that the Eggs Benedict comes with your choice of toast or pancakes for $14.99. I asked for pancakes instead of toast, but when the bill came, I was charged an additional $3.50.

When I asked, the waitress (who also claimed to be the manager) said that because Eggs Benedict is served on an English muffin, I wasn’t eligible for toast or pancakes. That’s not what the menu says, and it felt like a made-up excuse to pad the bill.

Photos of the menu and receipt are attached for reference.

I’ve worked in food service. I understand how tough the job is. I usually tip 20% or more for good service. But this felt dishonest and manipulative — especially because the charge wasn’t disclosed until the check came. It also makes me question whether this kind of “policy” gets applied inconsistently based on assumptions about who will speak up.

I hope the owners see this, because I used to love coming here. Now I won’t be back.

By the way? Iowa Consumer Fraud Act (Iowa Code §714.16) prohibits:

• Deceptive or misleading advertising • Bait-and-switch practices • Failure to honor listed prices or terms

Menus are not binding contracts in the legal sense, but they do function as advertised representations. If you are led to believe something is included and it’s not — especially with a charge added after the fact — that can rise to consumer fraud or deceptive trade practices. Ask yourself how you know that it’s just a mistake, and not price profiling based on your appearance or your membership in a...

Was there between 5:00 and 5:30pm this evening and was not impressed the waitress was the only good part of the visit she's very friendly and always has a smile and very good at what she does.. The hotess was not friendly at all she didn't smile and then there was an issue with a customer and she didn't deal with it very good at all she had an attitude with the customer instead of trying to make it right as a person who works customer service and has worked in a restaurant knows how customers can be and this customer was rude to start with but the hostess was rude back to the customer amd after the customer said he wanted his money back because they didn't make his food the way he wanted it the hostess got a bigger attitude and said to the customer let me call my manager who is also my mother and she walked away from the customer called her mom/manager and still had an attitude after calling her mom/manager and then proceeded to talk about what happened while other customers were trying to enjoy their meals.. She handled it in a very rude way.. And other customers witnessed this scene.. If this is how this place is going to be ran then I think I'll take my business else where and I'm a regular there but won't be witnessing that kind of behavior again it was very unprofessional and I don't care of her manager is her mom as a mother myself I would not allow my daughter to be like that...