Papa Johns Pizza — Restaurant in Sioux City

Ordered from the Lewis Blvd location in Sioux City a number of times. Usually pretty fast, hot, occasionally a little undercooked, but altogether good experiences. Tonight, we ordered online around 7:20. Said it'd be about an hour. 8:20 rolls around. Get a text that it's out for delivery. No big deal. We live maybe 5 minutes from the restaurant. Figured it'd be quick. Nope.... 8:45 comes and no pizza. Contacted the store to find out the food was still at the restaurant. The manager could unfortunately only offer as much as a 'sorry. We're backed up tonight'.... We eventually got the order around 9 o'clock. Expectedly, it was mildly warm and the crust was undeniably chewy. It had been sitting in a warmer for a while.... This is the first experience of this magnitude that I've had with this location, but it's things like this that...

I don’t know if they got new management but the service sucks bad. The order was 45 mins late. No call to tell us. When we called the manager said they were backed up. We asked if we should call the driver. In a very condescending way just said “yyeeeaaah???”

We then called the driver and they said they left it with us. We had no one come to the door and knock so we thought they left it with the wrong resident so I opened our door and there it was in the hallway of the apartment building on the floor. Oh yea it was cold of course.

Never had any issues like this with this papa johns before so I don’t know what the...

Ordered wings at 12:30. Waited for about an hour until we got a call from the delivery driver telling us that he got lost trying to explain what happened and then demanded we come out to get the order even though he was parked out right in front of us because he was busy. We waited and that calls back asking if we were coming or not, which we weren't of course. He then tells us he's leaving if we're not coming out

Not to mention we had already paid for a portion of the delivery and had already left a tip in...