Sunkist Bakery — Restaurant in Sioux City

Used to go here when I was younger. Had not been back for a long time. Was excited to not only go again, but to bring someone along who had never been here. It’s a bakery! Who doesn’t like a fresh bakery!?! Right?? Well, is was a pretty big disappointment. Right out of the gate, we see the cases are about bare. Kind of a bummer, but also thinking that perhaps things sell fast due to quality. Although the employees seemed to be most interested in playing on their phones, over cleaning, etc., they were quite attentive once it seemed we needed something. Out of the minimal choices left, we selected copies of several things, as we wanted to try something now, and have some left for a weekend trip. The first ones we tried, were a disappointment. Not only did they lack some bakery flavor (Walmart you may expect a lesser quality, but a bakery you expect better), but they were dry, as I’d they were at least 1-2 days old, if not more. We were bummed, but figured the next would only then improve. Nope, not even a little. I don’t mean dry like, you need a drink…. I mean like crusty dry. Long story short, I had to apologize to the person I brought, as I built up excitement to go here, and explain that this place used to be good, and I don’t know why it was not on this day. We also threw the rest of the dozen in the garbage, because they were all so dry and old tasting when we bought them. That they would only get worst. Time wasted, and money down the drain. Not much, it’s pretty inexpensive, but still, it’s the principal of it. So, because of this experience, I checked the reviews. Something I should have done first. I saw many people complaining and having bad experiences as well. So I thought it best to add my 2 cents so that the next person can hopefully take heed before deciding to go here, and also to allow the owners to see yet another review that shows they really need to do something about their service...

We have ordered cakes for the last 10+ years at Sunkist. Unfortunately, this was the first year where we had a horrible experience that makes us question if we will continue to order cakes from them in the future. We went in to order the cake on the 7/20 and the lady behind the counter would not take the order because “we have to put the order in closer to the event” and they “will not take any orders until 1-2 weeks before the event.” My son’s birthday party was 8/24. We went again and again several times, at least once a week since then and the same lady said the same thing. We went in on 8/20 after we were instructed to come in specifically that day to finally place our order and the same lady said that “they are not taking orders because they have too many orders”. Clearly they were taking orders previously when they told us that they are not. So after trying to place an order for over a month, we still ended up with no cake. To say we are devastated is an understatement as we have ordered cakes from Sunkist for many years and was planning on continuing to do so. Unfortunately, nothing can be done for my son but I hope they will change something about this process/the lady behind the counter taking the orders or they will continue to lose business from...

You know I've gone to this bakery for over 20 maybeyrs and gotten our B-day cakes....it's a big deal to my family to have our cakes made here. Always been delicious... wouldn't go anywhere else. But I had my son's cake made there a few days ago and they made me a red velvet cake...paid 30$ for a cake. Couldn't get the cake out of the container after u cut it cause I think it was over baked. There cakes r always light and fluffy...this one was flat and barely raised. I didn't want to complain but my son was so disappointed I thought maybe if I called they'd offer to make it right and maybe make me another cake or give me a discount on my next one cause I sure buy alot of them. The lady never let me talk to the manager and just said they were sorry and would try not to let it happen again. Not good enough. Really disappointed in Sunkist bakery. Don't know we're I'll get my cakes made but I won't...