Heidi's — Restaurant in Smithfield

Went for the first time Friday night. Will NEVER go back. When we entered, there was no sign saying wait to be seated...we sat down. The waitress gave us menus then realized our name was not "on the board" and told us we would have to wait for a table (there were about 5 open tables at the time). We waited about 15-20 minutes. (** during this time NO ONE was called for a table...so why did we have to wait??) We got seated and ordered appetizers (nothing fancy - frozen deep fried treats). We also ordered our meals. Then we waited...and waited. The people sitting next to us (seated around the same time) got their appetizers. We still waited. They got their meals. We finally got our appetizers. I went to the restroom and noticed one of our meals sitting on the bar...with people moving around it (not very sanitary). The waitress FINALLY brings that one plate of food (there were 5 people in our party). A few minutes pass and a 2nd plate comes out. This was a plate of scallops (again something frozen that was thrown in the oven or fryer...friend tried one...nasty, gritty and sandy). We were still waiting for 3 plated of food (all hamburgers). My husband asked the bartender if he could speak to Heidi (she was in the kitchen cooking) because of the poor service and long wait. (at this point we had been there about 2 hours) The bartender became a total B**CH. She wanted to argue about our complaints. Heidi never came to speak to us. We paid for the appetizers and drinks (the Smirnoff I had was flat). As we were leaving we asked if Heidi was going to speak with us. We were told that Heidi said we could come in the kitchen and speak to her. I think the Health Department would have a problem with random people entering a restaurant kitchen. I have worked in the restaurant/hospitality industry...first, I would NEVER have made someone get up from a table to wait. (remember, there were about 5 tables open at the time) Second, you don't argue with a customer about service they feel was not up to par. Third, if you are the manager/owner and a customer wants to talk to you...GO TALK TO THE CUSTOMER. Can HONESTLY say I WILL NEVER go there again. And will always tell people of the HORRIBLE...

If you are looking for actually good bar food, this is it. My parents haven't found a good place in NC until now since we lived in NEPA. My family went here Friday night and the short wait for a table was more than worth it. We got 3 different menu items and LOVED them. My father got a Philly cheese steak and it was the first time he's been happy with one since leaving Philly. The only sad part is they have pretty limited hours, we would have (seriously) went the next 2 nights in a row (Saturday and sunday) With how good their food is I commend them for being committed to maintaining quality by not just opening up all the time for the money. But definitely sad I only got to try the place once. Im headed back up to PA Sunday night and ill be dreaming about that Buffalo chicken quesadilla the whole way. OH AND IF THE OWNER READS THIS. My parents want to know if you lived up north at all because this food seriously taste like the great bars up north that we were the...

Memorable Ruben with epic atmosphere. I have a rule that if I am trying a place for the first time and they have a ruben on the menu, that is what I order. So, I put my order in and a side of mozzarella sticks. First, the sticks came out perfect. They were not burned in the least and the cheese was perfectly melted just a bit in the center. The ruben was perfect. no one element over powered the other. LOVED IT! The fries were something I had never experienced before. They looked like the fried just got fat...and good. I really enjoyed my lunch. With my return to the office and working just off downtown Smithfield I will definitely be putting this place into rotation for a spot to eat. Things like this is making the return to the...