Papa Johns Pizza — Restaurant in Smyrna

I ordered a medium New York crust pizza with extra cheese and sausage, WELL DONE, for delivery.

Delivery was relatively quick, but the pizza was extremely disappointing.

Extra cheese? Not so much... The pizza didn't have 'Extra Cheese'. It looked more like 'Light Cheese'. Very disappointing.

Well done? Not at all... In fact, the crust was so under-cooked that it stuck to the bottom of the box.

Picking a slice from the box resulted in a torn half-slice because the middle of the pizza stuck to the box.

Eating the half-torn slice was like eating raw dough - or school-room paste. Disgusting..

Maybe leftovers would be better? Nope.

I re-heated a few slices in my air fryer and the crust was still undercooked and paste-like.

I ended up throwing away half of this pizza that I paid $25 for.

I've ordered from this store many times, but this is the last time.

Do not expect a quality product from this Papa...

Really wish they would honor the $10.98 two topping coupon code. I’ll drive to the other store until they do.

Came back to take another star away. I HAD to order delivery from this store when ordering online. Wouldn’t let me change it to the other one near Nissan. :( I gave this store another try. Please figure the crust situation out! It was chewy and tasteless. The ingredients on top tasted good. But it didn’t mesh with the crust at all. Something is wrong. This is the second pizza from here that has been like that. The crust is my favorite part. If I’m going to eat THIS many calories, it needs to have amazing crust! Lol The other store gets it right.... idk... maybe call and ask them? A lot of other ppl are saying it as well and may warrant looking into.

I will say that I appreciated the prompt delivery service. It arrived sooner than...

I see these bad reviews about timing and service but little do people know that sometimes places can be understaffed. Even with staff, there are so many people who order at the similar times which increases delivery and pick up times. Anytime I order from here my food is hot, tastes amazing, and presents well. I worked for papa John’s for serval years and understand how it can be busy sometimes. People should be more considerate when writing nasty reviews. One review said they waited 3 hours and lived not even 3 miles from the restaurant, well then why didn’t they pick it up instead of writing a nasty review? Did this person give papa John’s a chance to make things right? Probably not because people are so quick to leave terrible reviews. Be considerate and give places a chance to fix the mistake before leaving a bad review because...