Fox's Pizza Den — Restaurant in Snake Spring Township

I ordered food at around 6pm on a Sunday evening. I recieved multiple text messages about preparation and estimated delivery time. When the delivery time came and went, I called into the store. The guy on the phone said he was a manager and asked for my name and address, said he checked on my order and it was out for delivery. Another 20 minutes goes by and still no food. I called and explained I had waited 20 more minutes and still had not recieved my food. The guy on the phone says, "it has not been 20 minutes its been like 10" then tells me the delivery driver had actually just left and hangs up on me. At this point it had been an hour and forty-five minutes. He then calls back 2 minutes later, reads me my entire order then claims to have never gotten it? He said he just assumed it was out for delivery the first two times and I guess pretended to check on it? Tells me he cant refund my money, Ill need to go through another company. Waited two hours, spent $50, was accused of being dishonest, and never got my food or a solution. This all could have been avoided if he had actually checked my order when I called. Terrible customer service. Will not...

My girlfriend and I came in and ordered 2 medium pepperoni pizza's. They told us that our wait would be 20-30 minutes. We were fine with that, they were busy so that amount of time wasn't a problem for us. We sat in the lobby and waited an hour. I went to the window to ask why it was taking so much longer than what we were told. They ignored the fact that I was standing there. Wouldn't even look in my direction. They were sending out orders that were placed after our order. There is no reason that we should have waited an hour just to be told that our pizza is just then going into the oven. Not when we had an easy and simple order. I will not be paying for food before the food is done. I will come back in the future but I will not pay when the order is placed but rather when I actually get the food. Now I'm out money, we just left we decided that waiting another half our wasn't...

You need to stop hiring inexperienced high school kids. I ordered through doordash today and waited an hour before calling to see where my order was, I figured it may be late due to being busy since it's the evening. I call and I'm told that the order was delivered, and that their delivery driver is usually really good about finding the location. I said how I don't have an order on my porch but I'll go see if it's on my neighbor's porch. We walk up and down the street, no order, so I call again just to be told again that the order was delivered. It was delivered behind my house, to a completely different house, and we're lucky to have found it an hour and a half after ordering it. I understand our gps takes people to the garage, but a simple phone call could have prevented this...