Subway — Restaurant in Snoqualmie

I wasn’t planning to leave a public review, but the owner’s sarcastic response to my honest feedback changed my mind.

I took advantage of Subway’s deal of buy one footlong, get another for $1 by ordering through the Subway app (so yes, I have proof of what I ordered). Unfortunately, what I received was far from acceptable. I asked for pepper jack cheese, got provolone. I requested less tomatoes and received none. There was literally one slice of cucumber, a few strands of onion, and overall the sub was made with zero interest.

When I called the restaurant to resolve the issue, I was just told to come back in person, call the same number again, and they’d give me a free sub. Let’s be honest no one is going to remember or keep track of that. They also said they will send me a number to text the photo but that never happened.

To make matters worse, the owner's response to my feedback on the Subway app essentially implied that because I only paid $1 for the second sub, I should be grateful for anything. That level of sarcasm is not only unprofessional but also shows a complete disregard for customer experience.

If you’re going to run promotions, make sure you treat all customers with the same standard of quality and respect - whether they paid full price or took advantage of a deal. If you are unhappy about a promotion don't run it at your location. If you don't like people adjusting 'more' or 'less' provide feedback to the corporate to not offer that option either. I didn’t pay $1 for trash food or attitude; I paid for a sandwich just like any...

I went here on a mission. With a coupon. This coupon had the power to buy 2 sandwiches for a lower price. A very powerful coupon. When I got there, my buddy and I bought two 'Boss' sandwiches. When we tried to use the coupon, we were told that this coupon doesn't apply to 'Boss' Sandwiches, even though it was not on the list of excluded sandwiches printed plainly on the coupon. I asked them if they could double check. They confirmed this was not the coupon for these sandwiches. Sheer devastation.

After I picked up the pieces of my shattered heart, I checked in the app to see if this coupon applied to 'Boss' sandwiches for other locations. It did. Then I checked this particular location, where I saw this location just does not accept this coupon at all. If you are on a coupon quest, this is not the...

My son had a field trip and asked me to buy his lunch from Subway. The day before, I checked the opening hours and was happy to see that the store would open at 8:30 AM, which gave me enough time to get his sandwich.

However, when we arrived at 8:40 AM, the door was still locked, even though the sign on the door clearly stated 8:30 AM as the opening time. The staff member inside saw us but signaled that they wouldn’t open until 9:00 AM—despite both Google Maps and the store’s own schedule showing 8:30 AM!

This completely ruined our plans and my son’s mood, as I had to urgently find an alternative lunch for him at the last minute. I try to provide healthy food choices, but occasionally allow treats so my kids can enjoy themselves. Now, I have one more reason NEVER to return to...