Milano's Pizza — Restaurant in Somerville

Maybe on other days this place may be better but, today we had a terrible experience all around.

Called ahead an order and went through drive through to pick it up. When our pizza got to the car it was wrong. We ordered a half cheese half Hawaiian but was half Canadian bacon half Hawaiian, normally I wouldn't care but my son won't eat anything but cheese. So we tell them and the seemed like a manager or owner comes back to us with 2 pizza boxes and says "we gave you an additional cheese" so we thought that was great. As we're driving away, I open the boxes and realize they took out the half of the original that was wrong then gave us 4 slices of cold cheese pizza. So my husband pulls in the parking area and goes inside, asks the manager/owner if he knew the pizza was cold.. He immediately got defensive and said "don't come in here with an attitude" my husband did not have an attitude! All the man did was throw the cold slices that he clearly got out of a fridge from being prepped in the oven for a few minutes... so it is not fresh pizza!!

Then the pizza is cracker like and bland...

Not great.. Not a person to...

Milanos in Somerville has good Italian food and they make a humongous pizza that is literally as big as some dining room tables. I don’t even know how people get them in a car. I love the subs they make. The only reason I didn’t give them 5 stars is the service sometimes. It seems to be a family owned business and every time we have the young lady behind the counter ring us up she never smiles and she acts like she is doing you a favor by waiting on you. I thought that maybe she was just having a bad day but it’s EVERY SINGLE TIME. If she doesn’t want to be there hire someone that’s not family that does. I can say the young man that runs the register most of the time is...

Milano's is an interesting place. My family and I have been going there since we moved here almost 20 years ago. They must be doing something right. The staff is welcoming and courteous and are very consistent with what they do. Rarely have I gone to Milano's and been unhappy with my pizza. I think their sides could use a little bit of work though. the garlic knots are either amazing or wholly unimpressive. We really go here for the pizza and because we have a large family the giant pizza is a great offering. It's really different than what you would expect from Dominoes or Pizza Hut and it scratches an itch for a certain kind of pizza that...