La Chalupa — Restaurant in South Carolina

WARNING!!! PREDATORY AND DISCRIMINATORY BUSINESS PRACTICES AT WORK HERE!!! Never in my life have I been treated with such disrespect and inconsideration as a customer or as a human being. This business, and its staff, have absolutely no regard for customer rapport, satisfaction, or (most importantly) health and safety. Yesterday evening I placed an order with this restaurant, as I've done many times before, and, just like every time before this, encountered issues with my order. However, last night was the WORST and FINAL experience I've ever had with them or any restaurant for that matter, BAR NONE. Firstly, I'd be remissed if I didn't mention the steadily rising prices that this establishment continues to alter at their convenience and their blatant over charging for side items that are relatively inexpensive and are typically included at EVERY other Mexican restaurant. Secondly, what they did to me last night was, not only, wrong but it was unprofessional, degrading, abusive, discriminatory, and ILLEGAL! it was an extremely clear violation of my civil rights. As a person that suffers from serious stomach conditions, I am always very particular with my order. When I placed the order over the phone, the woman (Maria), tried to manipulate me into paying extra for chips that are supposed to be included with the order of queso dip, then she asserted that, in order to receive commonly included sides (SC, lettuce, PDG, & cheese), that I would have to pay an outrageous weight fee in addition. I agreed to pay for the side fixings and, very specifically, asked for the burritos on the vegetarian menu as they're prepared plainly. When we arrived at the restaurant, the order was incorrect. All of the sides I'd asked for to be placed in separate containers were piled onto the burritos and smothered with hot sauce, something I cannot eat as I have a serious ulcer. I expressed to them, with tact and patience, "I apologize for the misunderstanding ma'am, but I ordered the vegetarian burritos, not these, can you please remake the order" I also conveyed the importance of this being due to medical reasons and the woman (Maria), instantly gave me an attitude and stormed off into the back to have them remade. She came back out with the new order after about 10 minutes and, again, it was incorrectly made. This time, there were no toppings and the burritos were smothered in cheese and hot sauce. I, again, reiterated my original order and expressed that I have a medical condition. She then starts cashing out other customers and gets on her cell phone and blatantly refused to acknowledge myself or my husband when we asked if she was going to remake the food correctly. After a few minutes of trying to get her attention, she takes the food from the counter WHIPS it into the bag and tells me to get out of their restaurant and refuses to honor the order altogether. On top of willfully disregarding my health and safety, she continues her degrading behavior by calling the police to have me removed from the premises simply for refusing to leave until she honored the order. To be clear, I was not being disruptive, disrespectful, it threatening in any way. This was an egregious civil rights violation and they WILL be held accountable for such. I reiterated several times that I had a medical condition and they showed no consideration for that whatsoever. As a disabled Veteran and former Military Police, I find their behavior to be abusive and discriminatory in nature and it did violate civil rights laws. Please do not eat here anymore. They constantly over charge their patrons and they do not care to make accommodations for medical conditions which IS their responsibility, being a business whom deals with food preparation. Thank you for reading this very long and sordid story and I appreciate any support from the community. I understand the importance of supporting small businesses such as these, but I also recognize the importance of holding businesses responsible in situations where they behave in an abusive manner....

Being from Brooklyn, NY, I love cultural, good people & food! Since recently moving to Lancaster I was surprised to find most people to be friendly & start more conservations than I do. I don't eat out much but after learning about La Chalupa's buffet, I've eaten there at least 15 times. The servers are likeable, friendly & attentive, I really like the tall & shorter one, wish remember thier names, I rate them an A in CS. However, few months ago, had unexpected issue with the attitude of a young white server who was Very disrespectful. I''m a youthful black woman of 60, treat everyone like I want to be treated. I worked CS for many years, always believe in professional customer service & is known for letting managers know, when thier employees are providing exceptional service, the same when they don't. This server argued with me about something simple & was loud. I was very upset. Although the manager was not there, I couldn't get any assistance from anyone there, no one was in charge?? So I left!! Did call several times throughout the month still no manager. Promised self won't go there anymore. However, went back few months ago & manager was there. He indicated heard about it but I felt my grievance was nit important although several othe employees verified, "I'm not a trouble maker". I don't eat out much & don't care for fast food but it's nice to go out & support the few restaurants here I had a good friend with me yesterday, I was very hungry & wanted to "treat" them especially since I still enjoyed the buffet, ok,we were in line, no problem, several servers in front, a female server offered to guide us to be seated, was not sure what she said because her demeanor was not friendly, couldn't hear what she said & she disappeared so didn't know where she went. I asked the other female server for assistance, she did indicate no seating in area we had go up stairs, no problem, we just wanted be seated & enjoy the food, music. As we walked she kept talking about we had go up stairs, I'm like, ok, we could go outside it dudn't matter. When we got in the back her voice got extremely high I had ask if could stop walking & talk to us so didn't have talk loud She was loud because other customers were looking, & I"m not a loud person but she got louder & the situation was going where it didn't need to..just to sit down like everybody else!! My guest never said anything but I was embarrassed for my guest because he was a business man & I am reserved & not loud. As we left I ask the lady @ the register about the situation, I was confused because all she said was, "that's how she talks". I don't believe she ralks that way to most the customers. Another disrespectful experience @ La Chalupa! We did find somewhere else to have a meal but very upset!! I don't have time to write reviews, especially this long. I understand places that get good biz don't really care about a few complaints. Although I don't believe "customers are always right", I do believe in treating others like you want to be treated, a business employees reflects the values & principles of the owner! It may not mean anything to the owner or some of it's employees, but this customer will let her friends know about my experiences, not to get back, but you've taken away the only restaurant I really looked forward to eating there & being new here, with very few nice retaurants offered here, you also removed yourself from my "A place to go List!!! By the way, I am a food critic & secret shopper, I love healthy cooking, gourmet cooking & foods & know many other people who believe in good Customer Service! Never underestimate your clientele. Good managers are leaders. Some things are not taught, but learned,...

They do have some good food but everytime I place a Togo order the one lady in there never understands me when trying to ask for my food. It is crazy, now that she has always missed up my order, so now I try to place a order yesterday and that's when she said no that they no longer will take a order from me again, I can't help she doesn't understand English and alway missed up my order but before I have places the same order for years now but only into now that she started making my order all wrong. So no I would not recommend this place unless the owner is working or the other white lady is working, or that other one Mexican lady is working. Not the one with the long hair and can't understand English. I have called they said they would fix the problem as you can see in the comments and I thought that they did fix the problem but the lady they working tonight is really rude. If she does not understand English this just should not be working there I cannot help that she did not get the order right the first time that was not my fault if y'all want to be racist about the situation then that is on y'all I will never ever recommend this restaurant again. Y'all are wrong. They need to fire that woman, or y'all going to lose a lot of customers. She is always messing up his orders. Y'all said y'all wish to resolve the issue but when I try to order from you again the woman said no that she was not going to take my order and that we're always complaining I only complained when she messes up the order I will not recommend this restaurant at all they need to go to the other Mexican restaurant. Y'all have very disrespectful employees and I feel that it is possibly a...