Okay so my friend and I went here to get a snack. I ordered a cheesecake shake with no graham crackers add hot fudge and my friend ordered an m&m blast and an order of cheddar peppers. When I got my shake and took a sip it was full of graham crackers, so I was immediately disappointed, but didn't really want to make a big deal. My friend urged me to press the button and let someone know that my shake wasn't right because he knows I hate graham crackers. I pressed the button and the girl came over the speaker ( hi welcome to sonic, can I help you?) Yes man I ordered a cheesecake shake with no graham crackers add hot fudge and this shake is full of graham crackers. I waited... ( Okay mam I will make you a new shake and bring it out) okay thanks I said. So I waited...and my friend said see, that wasn't so bad, they are fixing it.....I wish that was the end of the story, sadly it's not. When the girl came back with my shake I thanked her and handed her the shake full of graham crackers. I opened my straw, stuck it in my shake and tasted it......it was a vanilla shake, no hot fudge.....really?? At this point I didn't even want to say anything for fear of them doing something to my...
Read moreWell my wife was in the hospital and I was driving to the house and I went to the house to fee my dog, cuz we were in the hospital for a few days... So then I'm leaving the house and I called the wife and I was like, "Hey wife do you want some food." And she was like, "Sure. Stop by sonic and get me a treat." And I said, "A McFlurry?" She said, "That's McDonald's..." I said, "Right, a blizzard." She said... "That's Dairy Queen, I think." So I said, "Well a blast then." She said, "Yep, I think that's right... With chocolate. Anything with chocolate." So I drove to Sonic. And I got to Sonic and I bought 2 of the same thing. 2 Chocolate Butterfinger Blasts. And she said, "You should've gotten 2 different ones." And I said, "Oh, well too late now." And then I drove to the window and I got to the window and some lady took my money! And I was like, "Durn, she got my money.'' But then 2 minutes later she opens the window and gives me 2 chocolate ice cream things with Butterfinger pieces in it. So I drove to the hospital and I gave one to the wife and kept one for myself... but the wife ate all of hers and then she ate some of mine.... And thus concludes my...
Read moreI have never been so angry at a restaurant in my entire life. For some reason, at this location they always include pico de gallo on the"Ultimate Meat and Cheese Breakfast burrito," which is supposed to include bacon, sausage, egg, and cheese. I have received pico de gallo on this burrito many times, but never made a fuss because it isn't that big of a deal.
Today, my wife specified at the ordering window "no pico de gallo." Then at the pickup window, she asked "these don't have pico de gallo, correct?" and she was assured that they did NOT.
When we got home, there was not a single piece of bacon in the burritos, and only 3 dime sized flakes of sausage. But there was GIANT slices of tomato, GIANT slices of onion, and a HANDFUL of jalapeño coins (more than would ever be pleasant). SOME egg and cheese were present, but tomato, onion, and jalapeño coins composed about 90% of the burrito filling. It would be absolutely impossible to look at these and say "yes, that's an ultimate meat and cheese breakfast burrito."
I don't know if this was supposed to be an intentional middle finger to us or if incompetence is to blame, but I'm done giving this...
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