Sonsonate Grill — Restaurant in South Gate

I've been to all 3 of their locations and the food, service, cleanliness and presentation are always the best. The way they've decorated the restaurant (not like most that always paint the walls blue) really looks great and elegant and gives you good vibes. I will go as far to say that this restaurant chain is one of the most consistent in the taste of food and the style of their presentation. Simply the best! I've had a chance to meet the owner and he's really polite and always at the top of his game. As far as the servers they also pull their weight. The last time we were there they forgot to brings us a couple of things we asked for but then again it was a Sunday and they had a full house. Maybe having a runner would be good but other than that the overall experience hands down is a 5 Star. I don't sweat the little stuff. Great job Sonsonate Grill... Keep up...

Where do I start…this restaurant has forgot, in multiple occasions, to give me a complete order (e.g., side dishes, appetizers, salsa, etc.). When COVID happened, I would call to order take out; the times were not accurate; had to wait longer than stated. I continued to support the business because the food is actually decent.

But a week ago, I called to order take out (i.e., five pupusas); I provided my name, and I was told to arrive in 25 min. When my partner went to pick-up the order, he was told that “no one by my name” had called. To make the story short, the restaurant didn’t have my order. When I spoke to the waiter, she didn’t even acknowledge her mistake, was rude, and tried to give me an excuse of why she didn’t have my order (I was told THAT I MUST’VE CALLED THE WRONG RESTAURANT). Such B.S!

After this incident, I will not support this...

FOUND 2 SNAILS IN MY FOOD. I had ordered my food and a salad came with it upon inspection I found a snail and told the rest of my group to Check their food as well. And behold we found another snail. We were in shock to find them because we had gone here once before and the food was excellent. Though my second experience was way worse after that we proceed to tell our waitress who then proceeded to remove the Snails and go talk to someone and came back 10 min later telling us that they would offer us a 10% discount or free food. THEY DIDNT REMOVE THE PLATES WITH THE SNAILS. We continue to eat but completely left the salad alone. I won’t plan to come again and I don’t recommend to come...