Dunkin' — Restaurant in South Riding

This location and the service is terrible. I came through the drive through to grab an afternoon coffee and a couple of donuts. While Reviewing the menu, I had to ask the employee twice to give me a minute while I made a decision on my order. Once I got to the window and paid for my order I was handed my card and as I grabbed for it the employee dropped it on the ground. I then had to get out my car and reach under the car to retrieve it. When I finally got my drinks and donuts, my glaze donut had mold on it. Yes, Mold on the bottom of the donut. I though that the donuts were made fresh everyday? I gave the donuts back and showed her the moldy donuts. She laughed as she showed the other 2 employees that were working with her the donuts. They all preceded to laugh it off. She then tried to replace the donuts and I asked for a full refund for both even though only one was moldy, it had already touched the one that didn't have mold on it. That place is extremely unsanitary and the employees need to go through customer service and food safety training before they are allow to work in any establishment with food. I'm highly disappointed and will never go to this Dunkin' Donuts again. I also live in the area and will be sure to let all my friends and neighbors know as well, how unsatisfactory this...

I come to this dunkin donut daily. It’s increasing been sliding as far as the quality of the food and Customer service. My daughter wanted Dunkin for lunch (egg and chz croissant, half a dozen donuts, coffee and 2 boxes of apple juice) I went to pay with cash and was told they don’t accept cash. I couldn’t believe it. It went from they don’t accept or allow to that had none because I wouldn’t let it go. I’ve worked in restaurants my entire life and you need cash in the register to run the business and petty cash in the back. Obviously I asked to speak to the manger who has no business being a manager. The words “customer complaint” is probably something he hears all day. No business can avoid complaints completely, and this one surely won’t with the way it’s being ran. Instead of evading the situation, empower your team to know how to handle complaints. Namely, your support reps need to understand and care about your customers’ needs and frustrations. That means demonstrating—and sincerely feeling—empathy. I drove away furious, in complete disbelief, and my two year old daughter upset, she couldn’t...

Dunkin is Dunkin, hard to mess up. Food is fine for what it is. Drive through service is where they get the 1 star. They bark at you through the speaker, no hello, good morning, you know, common curtesy. Staff used to be much better and friendly but now just don’t expect much. I know it’s not a glamorous job but it’s not hard to say good morning or hello vice what do you want… Edit Review updated after a few months of better service at the drive through. Still the occasional bark but much more thanks and your welcomes and how may i help you todays. Upgraded to 4 stars. Atmosphere is still 2, its dunkin donuts people, lets not get carried away...