Dunkin' — Restaurant in Southfield

I usually don't like to post negative comments, but this one I felt had to be posted. The service and quality at this dunkin donut has went to the gutter lately. LITERALLY!!! Back when they had the older ladies who knew what good service was and a high standard of quality, this place has been the pits. One visit I asked for the grilled cheese sandwich, and I got two pieces of white bread with a slice of cheese melted in between. Where are the grill marks? The next visit I asked for a small cup of coffee with one cream and one sugar. The coffee was made perfectly, but it cost me six dollars. SIX DOLLARS!!! For a small coffee. Even Starbucks don't charge that much for a small coffee. So I said something to the young girl that took my order and she had to get the manager to resolve it. Which she did with not problem. But this last visit (and I do mean, very last visit) was the straw that broke the camel's back. I asked for a large strawberry milkshake. The guy who was making look so confused and dazed, that I really was starting to think he didn't know what he was doing. And when I got the strawberry milkshake, it was confirmed, that he really did not know what he was doing. He poured milk into a blender, added two scoops of strawberry ice cream and press the blend button on the blender for three seconds and then began to pour the liquid concoction into a clear plastic cup. Once he was done, it was clear to see that the ice cream never made it to the cup because it was still stuck to the bottom of the blender. My supposedly strawberry milkshake was just milk in a cup. Just ridiculous. So like I said, the place was once great, but now...it's just...

I love the doughnuts at Dunkin: they have a good variety and good size. But, this particular location on this morning had two cashier's working the counter and I think, the drive-thru window. However, when I approached the counter, one cashier waited on me and the other, the customer next to me. All of the sudden, they began to do this 'pass-off' service: I gave my order to the cashier that was waiting on me--she finished preparing my sandwich and came back to get my doughnuts. She grabbed the box and then, the other cashier walked away from filling her customer's order to ask me what I wanted. The customer that she was waiting on was having a conversation with her making it difficult for me to tell me her my doughnut order with clarity. And he did not stop talking! Then, the other cashier walked up from serving the drive-thru window and began asking about my doughnuts order and now, they are both talking to me and then, each other and the other customer is still talking...CONFUSING. Having worked in CS before, I suggest completing your service with the customer you began with and/or cease idle conversation when you have a busy drive-thru and two cash registers. The scenario I witnessed this morning is the primary reason for mistakes in orders...

Not a bad place. You will most definitely receive a doughnut within your hands in exchange of currency. But… not to be that guy, but I’ll be that guy. The atmosphere is the opposite of any calm doughnut shop in my life. Offensive and cold, about the same energy as a staring contest standoff. PVP zone of the mind. Also the doughnuts are the most hap-hazardly decorated doughnuts that I have ever seen. Each doughnut has depression, rushed without care by the maker much like God. But you will receive one and quite quickly. Maybe because there are no doughnuts in the display cases, and the worker has to retrieve them from the back like a drug deal. Why do I feel hated and sticky when I walk in? The worker likes throwing all depression doughnuts within one singular miniature micro bag for a single doughnut with grip that punctures the soft skin of said doughnuts. I don't know. Why is there a tip jar? For man handling my poor doughnut? Just don’t look in their eyes when you order, this is the...