Jack's Family Restaurant — Restaurant in Southside

Stopped in about 2:45 on a Tuesday afternoon. I had just got off work and had not eaten anything since my coffee and biscuit from that morning. I walked in to get my order to go. (Long story, I'm weird) In less than 90 seconds, I was handed my 2 crispy, piping hot chicken sandwiches and my large cup for my Coke. So from the time I shut off my truck, till I started it back up to leave, 4 minutes and 20 seconds had elapsed. THAT'S what I call service.

::FAIR WARNING:: I eat at Jack's regularly, they are NOT all created equally. I tell it like it is. Good or bad. Southside Jack's has it figured out. The restaurant is clean. Countertops are shiny. Napkin holders are full. Windows are clean. Uniforms are matching and worn properly. Employees' hands are clean. The place is well lit and smells good. Grass is mowed. Parking spaces are clearly painted. Bushes are trimmed. No trash in the parking lot. Very nice and polite staff. Managers seem to lead by example. They are out there getting it done, not standing to the side yelling at everyone.

The food is exceptional at Southside Jack's. One of the best Jack's in every category, in my opinion. Some Jack's fall short of my exceptionally high standards. And when they do, I GO TELL IT ON THE MOUNTAIN!! And when they knock it out of the park, I TELL EVERYBODY ON GOOGLE!!! So when you find yourself in Southside, and you are craving some damn fine food. Go see them at Southside Jack's.

UPDATE ::VETERANS DAY:: Stopped by again today. Place was desolate at 3:15 in the afternoon. I was in and out in under 3 minutes 42 seconds. My order was hot, accurate and DE-LIC-IOUS!!! ...

Due to the close proximity of Jack's #164 in Southside, Alabama, we found occasion to order from there again in spite of our less than stellar experience with our food last time. Except for the sunny disposition of the young lady at the drive through window, I'm sorry to say this visit was not much better. This time we ordered a Big Jack with cheese, a large order of fries and a diet Coke. We also ordered a Steakhouse Bacon Burger, with a large order of fries and a diet Coke. Those orders were placed at the drive through. When we arrived home about 5 minutes later, we discovered a few problems with our meals. First, neither burger was warm and both needed a few seconds in our microwave. Also, neither the burgers nor the fries were freshly prepared. They apparently had been prepared much earlier than when we ordered them. Finally, my Steakhouse Bacon Burger lacked the one ingredient which makes it, in fact, a BACON burger. There was no bacon. Our first visit to this Jack's a couple months ago was pretty good! However, since our last two visits to this Jack's were quite disappointing, we probably will not return. It seems General Manager Eric Zook has some serious work to do in order to make this the kind of place one would...

Two minor complaints. One is that the classic white gravy has tasted off for a year or so now. Just tastes different than their gravy I grew up with. I know they can't do anything about it if the company decided to change the recipe but I do wish I could upload a pic of my hash rounds. Two large hash rounds and they're both just a mashed up, mushy, greasy mess. It's like someone grabbed them with a fist and mushed them and put them in a cup. I don't think that's what happened I'm just trying to describe how mushy are how broken up they are. Not crunchy AT ALL. I think they may not have cooked them long enough. I know they said they were fresh and they probably took them up before they were ready because they line was backing up. Keep in mind this has only happened once. They've always gotten my orders correct and everyone is friendly. This is just an isolated incident I believe. Just letting them know so they can be aware. Personally I'd rather wait for the hash rounds to be cooked all the way even if it's an extra 5 mins. It'd...