Wendy's — Restaurant in Spanish Fork

The location is supposed to be open yet they never open their doors on time I have tried multiple time to get into this location and they don't have the doors open when they hit opening hours. Every time I have gone into this location the employees don't follow proper food handling procedures with ready to eat foods including the manager who I've seen making food talking on phones touching high risk areas of bacteria build up then touching ready to eat food right after with no gloves or washing his hands in-between these actions like is required as part of food safety. All of the employees constantly act overwhelmed and stressed as if they are running into too much work that they can't keep up with I have worked at a Wendy's before which was 2x busier then this location ever is and we were still able to stay cool calm collected and get order out in good time with little to no mistakes. The last complaint isnt even about every employee just one specific crew member who doesnt where a name tag so I wasnt able to identify a name but could point him out any time he is a major food safety concern I watched this boy pull the beef off the grill before the timers went off indicating the beef is cooked and when I got my food the burgers were still pink which is against company policy and a major food hazard. Other then all of that there are a couple people at this location that make the food good and still provide good customer service, I wish I could shout out the good employees but they dont require nametags at this location like my location in the past did so hats off to those few decent employees at this location take your potential where they will treat...

Of the three times I've eaten here, I have had a poor experience. Biggest complaint is that we order an item. Cashier takes our money. We get our order and it is missing half the items we ordered. Go back the counter and ask for them thinking they just forgot or made a mistake. The employee tell us the are out of those things and that's why they are missing. THEY SHOULD SAY THAT BEFORE THEY TAKE OUR MONEY! I would have prob ordered something else they did have. Instead we end up with half of what we paid for. For example: Ordered a Asiago Ranch Spicy Chicken combo. Was served a plain homestyle. Bun, mayo, chicken. Paid for the extras that come on a asiago.... Get told they don't have all that stuff right now so that's what I get. I would have ordered the much less expensive plain chicken sandwich if he had said something. Kids meals all had missing or substituted items as well. I asked for a refund but he said he couldn't do that until his manager gets back in an hour or so. Leave upset...

SLOWEST FAST FOOD IN AREA.... Unfortunately, this particular Wendy’s is without a doubt the SLOWEST I’ve ever experienced. I’ve purposely timed this location for 7 months and 2 weeks now. My average (21 visits total) at Drive Thru Window from stopping in line, finally placing order, and food handed out to me is... . Ordering inside at counter (12 visits total) . Time it next time you go and have 5+ cars ahead of you or slightly busy ordering inside. All other Wendy’s locations are very fast and have times 1/2 that of the Payson...