Pop's Grill, Fish & Chicken — Restaurant in Spanish Lake

If it were possible, I would actually give the taste of my food and the service I received a negative score 👎🏻👎🏻. I ordered the fully loaded baked potato on 5/23/2024. The picture shows what you would imagine for a baked potato to have: bit should’ve included crumbled bacon, bits, cheese, butter, and chives. The staff member was friendly, and I took my order home. Then I discovered that someone had thrown different ingredients in there, not bothering to communicate with me that they may have been out of the correct ingredients they didn’t care they just put whatever they wanted to together And gave me this mess instead. I received what could be perceived as an equivalent to a Philly cheese steak-style baked potato. Not even as good as it sounds, and not at all what the photo showed. They use a cheap, flavorless thinly sliced cut of beef, green bell peppers, and lots of cheese. Even the sour cream packet they gave me was hot, and it literally exploded actually when I tried to open it. It was a disgusting mess. This was the first time I have ever been in this restaurant and unfortunately, it will definitely be the last time. I will never return here or at St. Louis Grill and Fish again, both restaurants which I suspect are owned by the same people. Obviously they don’t care, as long as they achieve the bottom line. This means that I don’t care to ever give them my money or...

Customer service is trash , the person taking the order mad at me cause I’m calling him out on his BS . First issue was I changed my order from grilled chicken to grilled steak , he said they already started cooking it when I called back in to state I Dnt want grilled chicken but steak , this is literally 3 minutes with me calling back for my mistake for saying grilled chicken , but at first the customer service response he gave as in oh well , cause it’s already being cooked , so he bribed m me like please dnt cancel the cook already mad from mistakes of other orders . ACCOUNTABILITY OWN UP TO THAT for saying grilled chicken instead of grilled steak .Me trying to support cause I could have easily went to any other restaurant with same food and probably much more better customer service .I Go in to pay and he give me a whole different amount than on the phone , smiled and smurked whole time I’m in the store as if they was on BULLSHIT . Left to go home which isn’t far to realize they didn’t fix order right , AS CHEESE IS NOT ON THE ITEMS WHICH I PAID EXTRA FOR , called to address the issue and he spoke over me and disconnected . CUSTOMER SERVICE PLAY A BIG PART ! LEARN THAT ESPECIALLY IN OUR...

Today 10/22/23 Complaint about SOGGY onion rings. Spent $51 onion rings part of order. Called at 2:12 told order would be ready in 20 min. Came back 2:35 order was ready. We Love 5 min from restaurant. Opened container of onion rings SOGGY! I WAS PISSED. After we ate couple of hours pass by I call back to let him know I had my receipt I wanted a refund because the onion rings were SOGGY. I let my husband go in and let them know I had just called. They told him we could get a store credit because we had just after 2 hours just ate our food from 2:40 pm. I had to literally go in myself and tell him I want a refund I spent $51 we did not just eat. We ate 5 min after we got our food order earlier. The onion rings were SOGGY. He goes back n forth with me telling me the order sat on their counter I said you said be here in 20 min we were here in 20 min. Give me my refund NOW and we won't be back! He then gives me the refund after arguing with me for 5 minutes and me yelling no one wants to eat SOGGY onion rings.

**You cannot fry onion rings put them in a Styrofoam container and expect them to be fresh and crunchy. No they were SOGGY from the grease and...