SK Noodle — Restaurant in Sparks

To start off with, it was a slow day in the restaurant and my friends and I were a party of four. There was a specific waitress that was rude from the start, we come to found out later that the reason she was being rude was because we asked for more time; I understand how that can become annoying as times but there’s no reason why that should be used as a motive to be rude to paying customers. The waitress had long black hair and was slim with tan skin, the reason I’m writing a description is solemnly because when I called the restaurant to ask for the waitress’s name she refused to give it to me and said, “if you have a problem with me just tell me.” Not only did she say that over the phone but when I asked her about a menu item being charged twice when I asked to cancel the second item she simply told me, “well next time check the menu better”, the only reason why I was concerned with paying for the extra item was because the items weren’t cheap it was 18.50 for a small portion of one item. Not only was the waitress rude she also gave us the wrong change and when we waited for the change she said in a rude tone, “ what else can I help you guys with.” Another thing with the restaurant is the quality of the food, there were two pregnant women in our party of four and when they took a large bite of the “fried shrimp” that comes with the 18.50 family price it had raw batter inside and the shrimp was not fully cooked, when we ordered the walnut shrimp the batter wasn’t cooked fully once again and the sauce was mayonnaise. In our opinion this experience was horrible and we couldn’t get ANYTHING refunded even though we were overly charged, given raw food, practically only attended once throughout a 2 hour “dinner”, and given burned overpriced food. I DO NOT recommend this restaurant to ANYONE, you’d get more food at a better quality and cheaper price at Panda Express or any other fast food chain restaurant than this “authentic Vietnamese & Chinese...

The reviews I see are old. No new reviews? The food is good, hot and comes out fast. However, Spring rolls are NEVER wrapped tight; they are so loose they fall apart while you are eating them. The fried prawns are very well done, hot, crispy with a nice size of shrimp inside. The pho is always good, but unless you are a big eater, it comes in a LARGE bowl - no small bowles so you can't have anything with it as an appitizer. The service is the worst in town!! They get confused, they don't understand and you can't order an additiinal item (maybe on an additional ticket) after you have ordered. After I and my fried ordered she had something more on her ticket plus a drink. I ordered water and the same as she except not the extras. As we started to get our food I had to ask for ice for my water and she walked off we both said "wait!" . We got a dirty look and I said I would like another thing. "Just put it on another bill", I said. She got really confused. My friend and I shared or meal, but when the bill came she gave me the extra order - ok, I added a small tip and signed it. Then she gave my friend her bill - nothing was itimized, but it seemed to be correct. THEN she gave me the bill for the dinner I ordered on a smaller piece of reciept paper. I added a tip to that one, signed my name and put my card with the two reciepts. Therefore I paid, with my card for both the things I ordered - yes? No. She comes back with my card and another bill for my dinner and said I didn't pay. OH, YES I DID!! "NO YOU DIDN'T," she says. After a big argument and review of what happened, another person comes over and says I have to pay. I DID! And i'm not paying again!! AFTER CLEARING OUT THE PLACE AND A LOT OF ARGUING, SHE FOUND THE SIGNED RECIET IN THE GARBAGE WHERE SHE TOSSED IT. Then they told us not to come back. You think...

Chronically understaffed. I've come twice, the first time I had to leave after being asked to sit but no server came by for 20minutes (this was in March). Recently I decided to give it another shot while visiting the area again given the 4 star Yelp reviews but the few staff they have seem to be server, busboy and more all in one, with no one greeting newcomers asking them to sit down; definitely a local spot, and the wait remains a problem, given the time it takes from sitting down to having someone check in to ask if we're ready or want any water.

They have a large menu but were out of the banh mi sandwich (though this isn't a place to order one). A simpler menu would probably make things better. The pho and rice based dishes are all tasty.

3 stars because the serving staff they have worked very hard and were courteous. Subtracted a star for the gaps in service time and because the plastic trays holding our utensils had dirt and dust at the bottom and on the inner sides; it won't make us sick but it decreases our desire to eat there. Lowered a second star because though the food wasn't bad, it wasn't special as most of the soups have a chicken broth base, and the food was overall average compared to the same items I've ordered at other Vietnamese spots I've visited in the Reno area; maybe I just ordered the wrong items but there were so many to...