Genova's Pizza & Restaurant — Restaurant in Spring Grove

Sad experience and I was embarassed after promising food to someone without any and not receiving my order because of Door Dash and nott knowing Door Dash did this up front when I called Spring Grove! Never had any complaints on their food but last night I called Genovas in Spring Grove directly, ordered 2 pizzas for coworks. When I called Genovas wondering where the food, they explained there's nothing they can do about it and I will have to deal with door dash. I'm frustrated beyond belief because my doordash driver can't speak or type in english and he is randomly texting me pictures of houses as well as calling me even though he can't commuicate with me. House pictures when this was an order to a place of business over 1 million square feet! OMG. Whoever I spoke to on the phone at Genovas laughed as I was explaining so I did not appreciate that. I don't simply blame door dash, I blame the business that uses them knowing this nonsense and then the woman laughing was not appreciated either. Great customer service...NOT. Brothers Pizza is closer so I have another option for myself and coworkers in the future. I would have just picked up the food by car had I known it was door dash. So many others have had the same problem so this business knows about the issue and doesn't care. That's the message you send when you countinue to do this to...

I'm irritated that I ordered shrimp scampi that was around $20+ and made it home and there was only unseasoned spaghetti noodles. I immediately called (just 15 mins before they closed) this location and the guy who answered the phone said he saw the rest of my order still there and was sorry he forgot to put it in my bag. He told me that he would credit my phone number for the food I purchased for a future order. I waited about a month or so later to order with them again. Explained to the same mgr that was there the night of my original order, my expectations of a $20+ credit. She tells me she can only credit me $8 because I received the unseasoned spaghetti. Ma'am the most expensive part of my meal was missing. This is backward. THE SHRIMP SCAMPI!! She refused to give me the credit. Needless to say I left with nothing at all...not even the $8 because they wanted to force me to spend it in more food. With this service or lack there of, I didn't want their food and they will NEVER see another dime of mine. If I could them 0...

Best pizza I have had in a long time, top quality ingredients, at a great price. I buy the 16 in. Pepperoni pizza, with extra pepperoni for $20.52 after tax, and I also give a tip. I want to try all the other amazing food on their menu, and I will hopefully soon. I drop my empty trailer at Pixelle drop lot up on the hill, go get my paperwork from the Pixelle Paper Mill dock office, then I bobtail about 1 mile past the drop lot to get my pizza. While I’m waiting I shop at the local grocery store, (Kennie’s) which also has a bakery inside, then I go get my loaded trailer, hook up and start rollin’. I always look forward to going to Spring Grove, PA. PS. Make Shute you have large Ziploc bags for the leftovers, and Mezzetta sliced, or whole pepperonis’s go great...