Burger King — Restaurant in Springfield

Update: They continue to disappoint. Still not doing it your way but instead doing it their way, wrong. I swear if just one time they would get the order right I'd probably faint from the shock. Literally don't read words on the screen, on the receipt and items in a bag. Is it that they just don't care at all about the work you do, IDK but it's definitely they don't care about the customer. They tried to give me extra food, I don't want extra food I want the food I ordered, the first time workout having to come back up here to get. Your extra fries are not going to give me my time back or make me feel appreciated. That works have been getting it right the first time because, you know, it's your job. I refused and left with just the sandwich I ordered, paid for and had to come back twice to get corrected. Looking thru the reviews all the 1 star reviews read just like this. Before: Where you rule, but can no longer get it your way. First they practically make you yell in the drive thru, then can't get your simple order right. They're not alone, this is the case with most fast food places which is why I try not to review any of them. No one wants to hear about disappointment again and again but here we are. No reason to be specific because I've found it doesn't matter what you ask for you'll get what they want to give you...

I ordered a big order tonight had it delivered it was missing a.couple items i called just to see if i can get it replaced i was asked if i wanted a something i didnt understand and i nicely stated injust want to come and grab it she very rudely stated thats what that is. I said im sorry annoyed by now i dont work there i don't know what that is again she said very rude i was gonna explain if you would listen. I then proceeded to say wheres the manager are you the manager? And she hung up on me and then wouldn't answer the phone no matter how many times i called. I have never had an issue i get they are busy i understand working but i wasnt rude to her i didnt deserve that condescending attitude or to be hung up on. Especially since they messed up. Do something with your rude entitled nasty attitude employees. I make sure to spread this everywhere also she should know never know who is on the other end never treat anyone like that it could have been a suicidal person and that last push from her could have sent them off the edge. No...

This place sucks I'm not gonna lie. I would give it negative reviews if I could. The staff are not very pleasant or considerate to guests. I ordered a jr. Whopper meal and my whopper was cold not even like warm or room temperature but cold. I took one bite and took it to them and the manager and cashier just stared at me like I was an inconvenience to them. I told her it was cold and said touch it or take a bite and tell me if you would eat it. She asked for another to be made fresh I got it in less than 30 seconds.....well I'm sure it takes longer than that to cook a frozen patty she handed it to me and sarcastically said "sorry bout that" I said thank you and sat down to eat my "freshly" made jr. Whopper and it was exactly the same....COLD they pulled it out of a little bin they just gave me a cold patty that had been sitting there for however long. I will not go back and would NOT recommend this place to anyone. AVOID THIS PLACE LIKE...