Dunkin' — Restaurant in Springfield

Not gonna lie, I thought I’d be one of the few customers to have a less than great experience here but looking at the reviews. I guess I’m not surprised. I ordered a cake batter coffee for my boyfriend, like the one shown on the menu. They gave me a coffee without the whipped cream and sprinkles. So I asked them to put the whip and sprinkles on it and they say I have to pay extra for the signature. It’s whipped cream and sprinkles. The amount in a coffee cost probably like 10cents. So business wise it’s not incurring much of a loss but keeps customer satisfaction up and keeps customers coming back. Poor customer service and they were condescending about it. Instead of attempting to make the situation right they berated me with blame and were rude and completely unhelpful. The girl taking the order at the register was nice though and the tomato pesto was decent. But it shouldn’t be...

On December 26th 2021 at around 1:30pm I visited this dunkin establishment and well after the experience I received you can judge for yourself if I will be returning or not. There was a female employee at the register on her cell phone texting which I could clearly see her screen so I am absolutely sure that is what she was doing. She made brief eye contact with me so I proceeded to place my order. I seen her continue to scroll through her phone and then she walked away without saying one word to me. There was another female employee just behind her washing some dishes but she didnt really seem to care either and also ignored me. As I was walking away I also noticed there were fruit flies flying around the donuts so their bad customer service worked out for me anyway. I do not recommend this...

I couldn’t even get a photo of the issue it was so disgusting I spit out my bite into the bag immediately with the rest of it. I was given raw eggs in my egg wrap. I’m never eating at Dunkin’ again, the quality over the years has diminished dramatically. It’s not even edible anymore, it’s just trashy, low quality, processed food they can’t even cook right. At this point I’d rather wake up early and cook for myself despite the sleep deprivation of going to college, being a new mom, and full time worker. I did the math and 5 years ago I would spend probably $4,160 a year here just getting food before work. This year I probably spent $20 maximum and next it’s going to be 0. There are never lines in the drive through despite it being a busy travel center. I’m not sure how Dunkin’s is staying...