Subway — Restaurant in St. Louis

Ordered dinner delivery for the family thru the Subway app from their new menu and paid extra for double their new toppings. The app ordered from this Broadway store saying it was the "participating location" that carried these items. The doordash driver (the app didn't mention it was going to use doordash nor the extra charges that would incur) was a nice guy. But the sandwiches had NOTHING of the toppings ordered. I got bread, a few slices of meat, mayonnaise, and no cheese. No double anything. No new menu sandwiches. I called the store and they said they don't have any of those toppings or new menu items. I asked why didn't they just call me and tell me and they said "Well, we can't just call everyone who orders things we don't have"... HOW OFTEN DOES THIS HAPPEN?! Then the manager offered me a $5 refund, when I spent almost $50, but only IF I bring him the sandwiches back. What were they going to do, re-use them? Gross! Besides, I said, I ordered delivery so I wouldn't have to go up to the store because I'm disabled and can't right now. Then he got aggressive with me and said he's going to come to my house and get them, like he was threatening me. I called his bluff and said "come get them, then" and suddenly he stammered something about not having my address (my address is printed at the top of the receipt, so of course he does).

I finally called doordash and they were very nice. I explained if I were to call my credit card company and dispute the transaction, it would cancel the tip for the driver, and that's not fair to him. So doordash is contacting Subway's corporate office to get me refunded without taking away the delivery...

I ordered online from this Subway at around 7pm and when I arrived to pick up my order they where closed. I was super mad because it states online that they closed at 10pm but this wasn't the case at all. Now I'm stuck with the task of getting a refund for my order because it was paid for online when I placed the order. It took me a few days to get in touch with the right person to give me a refund and after that I still had to wait 3 or 4 business days for it to apply to my card. Never again will I order from this Subway online or any other line because their protocols are screwed up and I feel if I'm ordering fast food then I expect to get fast service and food but with this location I...

Listen, this particular Subway went above and beyond what is expected from any Subway. The Greenway Network and the Missouri Stream Teams were putting on a cleanup along Hall Street and had no time to stop this event and pick up the sandwiches, the store manager personally delivered all the sandwiches to our staging location. I am so grateful for this Subway to do this for us. I personally thank you, Subway,...