Popeyes Louisiana Kitchen — Restaurant in Starkville

Every time I go there, the experience is not good! It feels like the employees inside don't want to work! The service quality is really very poor! The overall level of their food is OK! One time I went there, I placed an order online and waited for 15 minutes before I arrived at the store! No one took the initiative to ask you what you need! I waited at the counter for about 10 minutes before a waiter asked you what you need! I told them that I was here to pick up the online order! Then I continued to wait! About 25 minutes, while waiting, I chatted with other customers! They told me good luck that he had been waiting for 1 hour! Fortunately, I arrived at the store that day and waited for almost 40 minutes to finally get my food! Another complaint is that their business hours are until 12 midnight, but I placed an order online at 10:30 and arrived at the store at 10:40! They told me that they didn't have the food I ordered! If they don't sell a certain food after 10:30, they should close these items on the website! There are also several times when I choose to deliver the food! Found that the items are missing! Or the wrong items! Often when I go to their restaurant, I find that there are only 2-4 customers! But there are at least 7-9 employees! I don't understand what they are doing, pretending to be busy! They can let customers wait for so long and often ignore customers! And sometimes you can't buy the food you want! They should prepare to replenish some food before it is almost sold out! After all, it takes time to make food! Instead of waiting until the food is gone before starting to prepare! Causing more waiting time! 😮‍💨Overall the food is ok, but the staff training is too poor! ! Many...

I’ve come to this location for years, but never again.

I waited like 10 minutes at the order menu to place an order. They told me they were busy at the window. That’s fine. I’ve worked food service and retail and know how crazy it gets. I never complained and waited patiently. I finally get to make my order and the drive thru attendant repeats my order to me and tells me my total then says nothing else so I start driving to the window. As I’m driving off the attendant screams at me through the intercom “THANK YOU AND I GUESS I’M WELCOME.”

I felt so uncomfortable and embarrassed when I got to the window. I have no idea what I did to have her scream at me through the intercom. I can’t remember if I said “thank you” or not at the intercom, but I definitely wasn’t rude or yelling at her. I just stared at my steering wheel the whole time once I was at the window because the incident just made so uncomfortable and upset.

This is literally not how you treat paying customers. If I had been terribly rude and offensive to her, maybe it would’ve be warranted (although still unprofessional), but I did absolutely nothing and said please and thank you the whole time I was there.

Completely distasteful. I’ll go to Slim Chickens or Zaxbys or one of the tens of other chicken establishments in this town that won’t scream at me.

EDIT: Now that I’m home and looking at my order, it’s completely wrong. Not one thing right. So on top the world’s rudest customer service, I wasted money on cold, plain chicken tenders with no sauces for my SEC championship party, which is definitely not what I ordered. Thanks Popeyes for making me feel uncomfortable, upsetting me, and ruining...

Went there after a long night of moving hoping for a quick meal was already in line couldn’t move or would have left. It was taking forever. The lady on headset kept going back and forth about what they did and didn’t have. After finally getting what I wanted situated . I fell asleep at window until I was finally awakened asking for my card. How long I was sleep I don’t know. But that’s pitiful, then I sat with my foot out window waiting another 5 min just to get handed a bag with out a whole 4 pcs missing in the midst of getting that corrected I overlooked they forgot the biscuits too. I drive 15 min home to realize that’s not in order bag. I called they said “u can come get em we got young people” what kind of excuse is that ? I have a 6 yr old who can read an order and feel a bag right. Anyway the cost in gas to come back for 4 biscuits and back was more than cost of biscuits. After explaining otp to manager on shift the situation she essentially refused to help other than free 4 biscuits?? When would I ever want just biscuits ? After I offered for alternative solutions she just shoved me off and said I had to speak with day time manager. Terrible service, lazy workers, careless attitudes. I will never go back except in morning to confront “manager” let’s hope there not young and can use night times manager and say...