Waffle House — Restaurant in Statesville

I've been to this Waffle House with my family before. In the past, the service was great. But unfortunately, today was very different. The manger on duty, Sean, was less than accommodating and/or pleasant. Due to our religious beliefs, we do not eat pork. We've eaten at this and many other locations and they have always substituted the pork for something else. When we asked the waitress (whom was very kind btw) she asked Sean. We could hear a hard and rude "no, it comes with what it says" no flexibility nor good customer service like all the others locations. Since so many options come with pork and no chance of substitution, we decided to politely just order two waffles to go for our children and take them to go. We felt we didn't want to pay for sides we couldn't eat nor substitute. When I went to the register to pay for the waffles, Sean rang me up. After I paid, I kindly asked for syrup and butter for the waffles to go please. Annoyed he looked at the ticket and said, "what? These are to go? I didn't even notice before I rang them up." Then proceeded to address not me but the waitress and give her grief as to why she had allowed a to go order. Apparently he had "very clearly said no more to go orders!" He proceeded to give her down the road, which I felt was very rude to her, to me and to all the other customers eating near by. She explained that initially this had not been a to go order. We were seated and attempted to order, then decided to leave and eat elsewhere only after he didn't allow to substitute. Then and only then, did this become a to go order. He proceeded to belittle her and use his "authority" over her and say that they couldn't for some and not for others. Unfortunately, this wasn't a regular to go order. As a customer, I had every intention to eat there with my family, but due to his horrible customer service, we felt leaving would be the best option. We only ordered the waffles because our kids were hungry. I have dealt with customers all of my adult life, this is NOT the way to treat customers or staff! This man doesn't need to be a manager of any place, much less a place dealing with staff/customers. He's unwilling to help a customer with any requests, completely unyielding! IMO, he's one of those people that are given a title with a bit of authority and he feeds off of it and it just goes to his head. I'd give him 0 stars...

The worst experience ever !! Me and my husband went to have dinner here last night and the cashier immediately declined us service before we even step foot in the door she stated she was too tired and needed a break and she was not taking our orders we can leave and come back later !! We was previously warned before entering the building, another customer was turned down and refused service because the cashier was too tired to do her job! Just lazy and rude we still tried to get her to at least take our order since all she had to do was write down the orders take the payment and pass it to the cook the rest of the work was his to do she still refused yelling and cursing at us telling us she not serving us and how we should just leave.. insisting on this break she needed which she still couldn't of tooken because she still had about 20 people she was already taken care of still inside the building..as we started to leave out we told her we was going to the manager she then stated so what , i don't care do what you want to do!! As we exit the building i was outside trying to get any information i can on her since she refused to give us her name i took a few pictures and even caught her making faces and sticking her middle finger up at us very rude and disrespectful i have never been mistreated so badly at a restaurant before.im pretty experienced in the food industry where customer service and hospitality is the most important aspect in the business..and this lady had none of them , i have no idea how she manage to get this job this is definitely not her field of work she doesn't know how to treat people at all I'm very disappointed and I hope that this horrible experience and lousy customer service wasn't because our ethnicity! Whomever the owner is needs to get a hold of this young lady and reevaluate her position and value to your restaurant because as of last night you have officially lost not one but two customer and no telling how many more before us! Terminate...

The cook in this place is TERRIBLE to say the least! Our waiter was so kind he even asked what type of music we like and nailed it with a good song! He made sure to go out of his way to make sure our order was ok... Unfortunately though it wasn't. My husbands Burger was so dry like it had been sitting out for hours. The bacon looked like it was a day old and so burned it was shriveled up. The waiter was very concerned and asked for the cook to make him a salad for our table because one of the meals we got came with a salad. He refused. He actually acted like it was an inconvenience to have to get off his fat behind from the back to even come out and make an order. We ordered our hash browns scattered WELL. They came out clumped together and soft as could be in a pool of grease. It was all around a horrible meal and waste of money. We've said something to this cook before but he does not care. He takes any criticism as an insult and does not change to make anything right period. There was a girl server and the boy that had our table. The girl server looked extremely uncomfortable due to the cook making inappropriate remarks towards her. Someone needs to do something... I overheard the servers talking that we were not the only complaints that night. I used to work for a waffle house and would have fired that "cook" on the spot had I been over him at that one. This is about the one on...