Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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If I could leave negative I would I ordered a sandwich that was steak pepper jack cheese onions and green peppers with bacon sandwich cost me 16 dollars and my buddy went to pick it up now mind you I had just worked a 13 hr shift and hadn't eaten so I ate the first half of my sandwich without even thinking but by the time i got to the end of it I realized that I was eating a steak and bread sandwich no veggies no salt or pepper when calling I got told by the manager that she could fix the half a sandwich I had left or remake it tomorrow and when I asked for a number to district or regional manager and was told she was not aloud to give out the number however she would take mine and give it to them however so I'm waiting on a call if I don't receive one I will be there in person after my 12 raising hell we all know how bad money is right now so when we can indulge we shouldn't be met with excuse when the order is wrong and no options to...
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Not only does Google say they are open until 10 but so does their Subway app! Apparently though that's not true. Put in an order for pickup online, told me to hurry and place my order bc that store stops taking orders at 9:30 as they close at 10 (this all ON THEIR APP). Placed my order around quarter after and the app told me my order was placed and within about 10 min it went to telling me it was being prepared and then that it was ready for pick up. My husband went to get our dinner and they were closed! We paid and everything and bc of the time I ended up having to feed my children gas station food and it cost me a fortune. Needless to say I was not happy at all...hence...
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The employees need to learn: 1. Listening skills to build the sandwich exactly as the customer itemized - including not toasting when it is Not requested, 2. How to operate the toaster oven to not Char/burn the submarine sandwich, 3. What customer service actually entails. Do NOT Verbally Assault the customer, & then be shocked that they left when you screwed up their sandwich THREE TIMES - in a row.
The Saint James Subway doesn't have these issues, or the sassy, disrespecting females. Drive a little further to be treated...
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