Downtown Bakery — Restaurant in Steubenville

My husband and I came in to order a full custom sheet cake for my mom’s birthday party. We had an image picked that we wanted to print to the cake. We were told over the phone that they could print edible images. However, when we got there we were hit with “copyright” infringement comments on every image we picked. They referred us to a book of pre made images. It was inconvenient, but even that all was fine.

We had a lot of questions as we needed a full custom sheet cake. The ladies behind the desk were not knowledgeable and finally we asked if we could create an appointment/consultation to discuss the cake. Finally, the lady behind the counter says she can get us to her boss. The boss comes out (her name was Ricky) and throws our order sheet in the air with a clear attitude and says “you’re ordering a cake for over a month away.” Or some smart comment. We should have walked out at that point! Every hand made design we asked for they couldn’t do.

Long story short, we were treated HORRIBLY despite the fact that we were prepared to spend a lot of money on a full sheet cake and a couple large trays of cookies. Our needs were not met and we did not feel that they wanted work with us to design the cake that we wanted.

We went to Gus Goodies and placed our order the following weekend. They were happy to take our order for OVER A MONTH AWAY and designed our cake exactly like we wanted. We won’t be back to...

I haven't been to the Downtown Bakery in quite some time with now living in Houston but I got to stop there today and get my classic "Smiley Face" cookies fix and they're still awesome! Keep up the awesome job guys!

*Update, I recently ordered a dozen of smiley face cookies as the last time I was there they told me they ship out of town so I decided to finally try it first it was extremely expensive just for a dozen cookies almost $25..Second when calling to place the order I didn't receive the best customer service didn't get a total amount to be charged to my card and actually had to call them the next day as they just automatically charged my card and wasn't even given a tracking # Finally I received the cookies and they should have been packaged much better for shipping and marked fragile on the box at least as they didn't arrive that great and I understand they're cookies but at least if I'm paying $25 make sure they are packaged better. Disappointed in this process and definitely won't do it again but will stop by when I'm in town much better and of...

I used to be a very loyal customer for years. One day I had called to order a cookie cake for my son's birthday and everything was fine until I got a call back from one of there workers telling me they had no chocolate chips and that I needed to pay in advance with a credit card for them to make it.After dealing with them for years and spending a lot of money through the years I was shocked.I had never had to do that before so Ooooo ridiculous. I will never go or spend another dime in that place.I have always picked up my order and paid never have I ever ordered something and not picked it up.Thats all I have to say about that.Lost my...