Rosati's Pizza — Restaurant in Sugar Grove Township

Been ordering from here for a while now no problems until last night... ordered a double dough pizza for delivery when we received it, it looked like the driver tipped the box over or it slid around the trunk the whole way here. Half the cheese was off the pizza the crust all soggy couldn’t even tell where the cut lines were, called and spoke to what I was told was a manager (seemed very unprofessional-inexperienced) and explained to her what happened she said she doesn’t give out any kind of credit towards next time no matter what only would make a new pizza😡 so my 3 kids who had been waiting an hour for dinner weren’t going to wait another hour for another pizza. She told me to send her phone the pics of the pizza and I did and never got a response and texted her again today asking if she had received the pictures and still no response. Management simply just doesn’t care would not recommend just for the fact they are rude and don’t care. Very disappointed. This was the first time I’d ever called to complain also in...

Ive been eating Rosatis pizza since 1987 growing up near the Fox Valley mall. I guess Rosatis is not a "franchise", and are individually owned. Regardless, the pizza and food is always good and is a staple in the Chicagoland area. This location sure does have delicious food and prompt delivery service. Dont get me wrong here, the food is worth the phoning in (inexperienced phone kids) aggravation. The manager is on top of his game and is always friendly with me. He is always willing to correct any discrepancies. BTW, the pepper and egg sandwich is the best I've ever had. I would...

I've ordered from several different Rosati's locations and the Sugar Grove location is by far the absolute best all around! The food is ALWAYS top notch, fresh and delicious! We ordered from this location for the first time a few years ago and have continued to order ever since. The manager Sam is the best! He is always pleasant on the phone and extremely welcoming and personable when I pick up my order. Extreme attention to the little things, excellent food, and impeccable customer service are just a few of the reasons we will keep coming back and highly recommending the Sugar...