Jack in the Box — Restaurant in Sugar Land

This location is vile. What hits you as soon as you walk-in is a foul smell. Now why didn't I turn around and walk out? Well I was starving and wanted some curly fries. I've never eaten at Jack in the Box before so I thought I'd give it a shot and see if the fries were good. As I'm ordering I look up and I see what looks like black mold almost dripping out of the ceiling air vent - maybe that was what made it smell so bad. Again, why didn't I turn around and walk out. There is no way this place could pass a health code inspection. The way this place looked and smelled the entire restaurant needs to be shut down. In fact, I'm probably going to report them to the county health department. I'd love to see what a health inspector has to say about it. How in the world does Sugar Land allow something this revolting in its territory? I'm going to call my council representative about this too. Sugar Land should have some standards. I know this would never be tolerated in The Woodlands.

There was only one patron in there and that should tell you everything. People know what I should have done and stay far away. I ordered fries and a hamburger too because I must have a death wish, and got out of there fast. Fries were okay. But burger tasted like an elementary school burger.

This place is only about a minute from my house. But when I say I will never, and I mean never eat food from here again, I mean NEVER! There is not enough hunger on Earth that would cause me to step foot in this abomination again and risk my digestive and respiratory health. I don't know if all Jack in the Boxes look this disgusting, but it has ruined it for me; the entire company is suspect to allow one of their establishments to sink this low. The restaurant needs to be demolished and start all over. Yuck. Avoid...

I’ve never commented on this location as much as I already should have. They need to fire almost every one of these people as they do not care about customer service or sanitary needs. They need to give a raise if that’s what it takes to the very very few people that are good at their customer service which is probably only a hand full thus far. They take forever to take your order, they don’t wear gloves every time, even if one of the few people that are good at taking orders you always find your way back in a long line to tell them they forget to put items in your bag. Hire new employees all around, cooks, orders, and even managers. They need to pay very close attention to this location and their employees and let go of all the ones that are not doing their job. Talking on the phone with personal calls while making people wait in line forever (like always) phone calls, they go out to smoke or do whatever they are doing outside while people are waiting in line for long periods of times or sometimes blaming they don’t have any cook at the moment or “registers being down” At this point if this place needs to be closed for a small period of time while they get proper employees so be it. Bad experienced every time these people could care less about their job. Food is starting to taste worse and worse each time I go, do they ever clean their drink machine? Always flat and disgusting taste I...

For many years this location was great. The last 3 years it has been nothing but down. Minimum wait at 12-3am is 20mins, that's just sad. The last few times I've gone it was well over 30mins, with a couple people in line.... the last time I went (8/12 around 12am) it was over an hour with 3 people in front of me! No matter how nice they try to be the sheer laziness of the employees they have now is baffling. It should be unacceptable by any restaurants standards, even Jack in the Box. Stay away from this location at all cost.

Update: After giving it some time I attempted to drive through again 9/15 around midnight. I ordered, pulled up behind the two other people there, and waited... after 25 minutes of sitting in the same spot with no movement i reversed out of your drive through and pulled up front to find the two female employees standing up front talking and laughing instead of working. My warning to stay away...