Sonic Drive-In — Restaurant in Sugar Land

I've given this Sonic location a couple of chances and have been disappointed both times. Now look, I don't expect a fast-food chain to necessarily have their A-Team working on Sunday at 4:40pm, but I've been to my share of Sonic Drive-Ins, and what I've come to expect from my hundreds of Sonic experiences is the standard to which I hold them.

This Sonic location is either understaffed or undertrained. They are always very slow at getting a line of cars through their Drive-Thru. Today I ordered a chili-cheese coney. When I finally got my food, I looked in the bag and noticed exactly zero napkins. Tell me, who in this universe doesn't need a dozen napkins when eating a chili-cheese coney?! I asked for napkins, she gave me two napkins, and then she asked "is that enough?" Obviously two napkins are not enough, and while I appreciate her asking, my social energy was already depleted from having asked for napkins, so I just said "yes." Then after leaving, I pulled out the contents of the bag only to find that the plastic fork that comes with every coney at Sonic was INSIDE THE CONEY WRAPPER. So the plastic bag holding the fork had chili and cheese all over it. What a genius idea, putting one's utensils directly on the food to ensure maximum mess and need of napkins -- not to mention the gross-factor.

Sonic holds a special place in my heart. I hope we can all find a way forward that will ensure continued business and a better experience for all. Come on, Sonic. Please do better.

EDIT: A Second Visit:

This was actually probably my 4th or 5th visit to this particular Sonic. It was on Mother's Day, May 9 2021. As I often am on Sunday afternoons, I was in severe need of any sort of pick-me-up. I stopped by this Sonic location, setting all my fears aside, allowing myself a glimmer of naïve optimism despite all the past trauma. I wanted nothing more than a medium cherry limeade. No food. So I pulled up to the drive-thru and waited. After a minute of total silence from the intercom, I said "hello," hoping to wake up whatever napping employee might be on the other side. No response. So I pulled up to the window where I saw no one inside and lights off. No sign indicating a change of hours or a sudden emergency closure. No signs of life except for a strange man sitting at one of the tables outside.

Let me just say that Sonic is lucky I wasn't a mother seeking a special Mother's Day meal from Sonic that day. And if I were a mother, and Sonic Drive-In were my child, I would be ... very...

I really wish I could rate this poor. The customer service here is awful, worse than any I've encountered before.

History: We had two orders to place. I told them I had two orders, and was told that when we were done with the first order, I would need to press the red button again and place the second order. I have never had to do that, but I figure okay. We finish up the first order, and the mic is still open. I'm waiting for the mic to close so I can push the button to place the second order. He then asks for second order. There is only one other car, so I assume that since they weren't busy, he didn't need me to press it again. I give the second order, and he tells me that my food will be out soon. A few minutes later, my first order is delivered. The carhop refers to it as my first order, and says my second order will be right out. We wait approximately 10 minutes, then I press the red button. I tell them I'm still waiting for my second order, and wondered when it would be out. Immediately, I hear a female voice in the background say "you didn't ring it up". The cashier (male) snaps at me (very rudely) that he told me to push the red button again for the second order. I'm halfway through explaining that I didn't realize I needed to press it again since he went ahead and took the order, and he interrupts to snap at me, "WHAT DO YOU WANT?" Taken aback, I stammer out the order a second time. There are several children in the car, so I held my own tongue. I was asked for the drinks on the order three different times, I repeated each time. This time he clipped off the mic before even giving me the total. Had I not had six hungry children in the car (two of which were on the second order), I would have driven off that moment. NEVER, NEVER, NEVER again. I will drive out of my way to avoid the horrible customer service at this restaurant. I hope anyone reading this does, too. I sincerely hope the owner reads this and understands (as I now do) why there were only three cars at 8:00 on a Friday night in the 45 minutes (total) that I was there. Any other Sonic would have...

On August 8, 2024 I went thru the drive Thru and ordered a chicken sandwich and fries and a sweet tea. Also second ordered was a large tater tots and a chery lime made. Paid for my ordered and the guy handed me my drinks when waiting for our food took a drink of my cherry lime made the drink was flat this is not the first time at this location this has happened before. There were two cars behind me when the lady open the window I informed her that my drink was flat and I asked for a lemonade she immediately told me that she would have to charge me because the lemonade cost more like the drink was coming out of her pocket stop.I immediately said to her your going to charge me for another's drink I told her your soda was flat for this drink she informed me that they don't use soda for cherry lime made. When you look up the Sonic recipe online here is the recipe Lemon-lime soda (sprite or 7-up lime juice ice and grenadine made from pomegranate. She didn't even apologize she said can I make you a soda cherry lime made and she stated that the drink I had they didn't put enough syrup both drinks are still bad after she made the soda cherry lime made and added extra syrup. And she still didn't even apologize I immediately had to throw both drinks in the trash can when I got home. One she needs to work on her customer service skills. This of could gone two different ways like sorry let me make you that lemonade you requested sorry for the inconvenience. And I know she is one of the managers at this location. I will not be back at this one they can keep it. People got to understand in life rating Is a big thing now days it shows your customer service grade and as a company they get one star from me. And they have a 3.3 rating you always want to be at a 5.0 they will never get there from the reviews I see on here sad you think the own would want them to be at a 5.0 to be successful you have to have the right people...