Starbucks — Restaurant in Sugarloaf Township

Well I knew one day the line would be crossed. I have gone here since opening. Drinks are made wrong, place is disgusting, service is not usually with a smile, wait time is horrendous. Not kidding not uncommon to be 20 or more minutes. But yesterday April 26th 2024 before I left my home (5 minutes away) I ordered on the app. I arrived to no cars in the drive thru. I pulled up to the order screen. The person at the screen said, "I'll be right with you." No problem, I thought. That was at 6:09 PM. I was happy to wait as long as needed. No cars were behind me and were not behind me until it was 6:13 PM. At that point I thought, "Oh no what if the speaker broke, it has been 4 minutes." So I waited. I waited one minute. When it was 6:14, I thought, "Well it has been 5 minutes, what if the speaker broke." I ordered already on the app so I pulled forward to find out. I got to the window and the person said, "Did you stop at the speaker?" I said, "Yes I did and waited 5 minutes and thought maybe it broke." The person gave no apologies and said, "No it didn't, next time wait at the speaker. We are busy!" Then closed the window. The person came back a moment later and asked what I wanted. I gave them the name on the order. They blank stare gave me the order and went to shut the window but I asked for a straw. The person went to get the straw at the counter inside the store. (not sure why when there were some at the window.) On the person's way back to the window they kept with the blank stare and smiled to another employee. Then back to blank stare for me. So I knew ok they know how to smile this is good. I just do not get one. The reason this crosses the line for me is every single time I am here I smile say good morning and am ALWAYS pleasant. I am a retired flight attendant and know what customer service means. I am never and you can ask the people (I know there are at least 2 or 3) that have been there a while how I am always friendly. Kindness is truly free and I live by that. This particular time receiving bad customer service was just over the line. I will not be back. Thank you to those at this location for being kind when you were but I must say see ya! Good luck. I hope life at Starby's in Hazleton gets better. To the travelers on 81 stop at the one in Wilkes Barre or Montage Mountain. To the travelers on 80 Stop at Buckhorn. All those locations are cleaner, more organized and much more consistent in the product and consistently friendly. Safe...

Most of the reviews are true. I come here and to the dispensary next door every Friday and have for about 2 years. I always place my Starbucks order before going into the dispensary and by the time I come back out, anywhere from 10 to 25 minutes later, my drink still isn’t ready. I find myself waiting another 25 minutes, one time waited an extra 45 minutes inside Starbucks for my drink that said would be done in 10 minutes. This location is very understaffed and I can only imagine the struggle, so I don’t complain much. I honestly feel bad for the workers that do show up. I give my props to them, I’d probably have quit. The seating area is full of people every time, I mean people look and act like scavengers, standing there at the counter with wild eyes, waiting to devour their 10 dollar coffee like they’re some kind of animals in the wild. Once saw an employee on the verge of tears- this location isn’t equipped for the amount of business they are getting and all the weight falls back onto the employees who are only trying to make a living. Please remember that when they are serving YOU! However, my orders have been being messed up lately as well, so sometimes I’m inside Starbucks for over an hour waiting for my drinks only to need to wait for them to be remade. And 90% of the time the drinks don’t taste right even when they are made “right.” I never had this problem at this location before, and it’s impossible to get anyone behind the counter to talk to you and quiet frankly, I hate to say anything because I know they’re already dealing with so much. I don’t even say anything anymore when my drinks are wrong. I look around and see 20+ people in such a small area going bonkers for their coffee, so I just leave. Hoping for more staff, or that maybe after the holiday season things will slow down. Thanks to all the employees who are still...

I usually have a fine experience coming to this Starbucks location. However, Today I placed an order for pickup and got terrible attitude. I didn’t realize I still had to stop at the speaker to let them know I’m picking up an order. Especially because I’ve done a pickup order here a few times and every time I just go to the window and it’s fine. One of the girls working opened the window and was telling me how I need to stop at the speaker and follows it up with “That’s how Drive-Thrus work”. She literally gave me attitude the whole time she was talking to me. I understand if she had to let me know that’s what I need to do, but there’s a way to talk to people and that’s not it. She walked away and sent another girl to give me my order and when that girl came I told her I want the other girl to come back to the window (At this point I’m upset.). The girl told me no she is clocking out and I said I don’t care I’m not okay with the way she just talked to me for no reason. The girl said she asked her manager and he said no. So I said who is your manager and he turned around (from being behind her) and with an attitude said “me.”. I told him about the situation and how upset I am and honestly he just gave me an “I’m sorry I’ll address it”. I know that’s not gonna happen.

Having a bad day, or whatever the reason may have been, does not give you an excuse to treat people poorly. As a manager, he should’ve been able to address me with more care and concern knowing how upset I was because I didn’t do anything to deserve such random attitude. Rather than getting attitude from him as well. This does not make me want to go back to this location which is very unfortunate because I’ve looked forward to the fact that I’ve had a Starbucks nearby. Hopefully things are actually worked on...