Valley Pizza & Subs Inc — Restaurant in Sugarloaf Township

My family ordered 4 hoagies last night from Valley. We've supported this establishment for many years as it is a staple in our community. Most of the time the food was okay. I'd stay away from their Sicilian, but generally the food is acceptable. Nothing to brag about, but not bad most of the time. However, last night, after getting home with our order, we discovered both cheesesteak hoagies were wrapped so tightly in tin foil that in unwrapping them, all of the cheese came with it. It was not salvageable to scrape the cheese off the tinfoil and re-place on the hoagie (as was the business owner's suggestion). Strike one. My husband called to complain, expecting some sort of resolution. He got "we've never had any complaints" with an "Oh well" attitude. Half the order at this point is disappointing and the owner's response even more-so. Then hoagie number three - a simple Valley special Sub. Ordered w/o Mayo. COVERED in mayo. I call this time expecting a sincere apology and either a refund on the three (of four) hoagies that were unacceptable, or a free pizza or other token gesture to show the owner wants to keep good customer relations. I got a "sorry about that, we'll refund you for the one hoagie next time you're in" and the same "oh well" attitude regarding the 2 cheesesteaks. Now, 3 of 4 items ordered by your customer are not acceptable to your customer - that's a 75% dissatisfaction rate. The owner's comments led to a 100% dissatisfaction rate. Comments such as "I've been in business for quite some time, I think I know what I'm doing" or in response to my statement "since you have never had any complaints about your cheesesteaks from any customers (or so he claimed), I'd think you'd want to really take care of the ONE you just got" he says "well, if you don't like it, you can order elsewhere." Such arrogance in this economy??? I put ownership where it belonged - I told this owner that it isn't MY choice to take my business elsewhere, it's completely in his hands...he can take care of his customer and KEEP them, or he can continue on in his "owner is always right" attitude and lose one. A measly free pizza would have calmed the beast... what would that have cost him really? Three or four bucks? We just spent $27 and change on 4 hoagies; three of which our dog ate...It would cost me more in gas money to pick the freebie up... The owner did not choose wisely. I guess in all his years of business he's never heard that one bad review can do more damage than 10 good ones... OR, how about this one - THE CUSTOMER IS ALWAYS RIGHT. I will never support Valley Pizza again. I'm also making it my mission to spread this review anywhere and everywhere possible. If you have a dog - then I highly recommend Valley Pizza - your pet will eat well... One thumb's up from Chase (the dog)- Four thumb's down (and finger up) from the...

Great staff , friendly and polite , great location right in the valley on rt. 93 . As soon as I walk in Any restaurant door the First thing I do is smell the air , you can Emediatly tell if the places are kept clean and if the food is good by the very first snif !!! So my First step into this place the food aroma of the food smelled Great !! I knew I was in the...

Food is usually pretty good, but it's way over priced and if they keep operating like this, they'll put themselves of business. A small pizza does NOT cost $20 for ingredients & for labor. What we ordered doesn't cost anywhere near as much as they're charging.

Eventually ppl will realize how over charged they are when they...