Frosty Boy of Vandercook Lake — Restaurant in Summit Township

If i could give no stars i would! I decided after several visit's to Frosty Boy in Vandercook I would call the owner in regards to the vanilla ice cream being extremely soft every time i have gone there. When call I spoke with an older gentleman who i was told is the owner he was very polite and was listening to everything and then wanted me to relay this information to his son Daniel. As soon as i told him that the quality had gone down since the new ownership he did not want to hear anymore. When i asked him "dont you want to know what i feel is wrong?" and he replied "No, because you know what i personally owned it 3 years before Frosty Boy took over and i think its doing amazing since the sales are way better now then it was when i owned it!" i said "ok thats great but ....." Interrupted by him "you feel it was better before and thats all that matters and i know this is not true so i do not need to hear anymore of this delusion have a great day" I am applaud by this if he would have listened i was not complaining about the ice cream taste or etc i was complaining the every time i order from here it is extremely SOFT!! I will NEVER go here again or the one on cooper based on this and neither will my family which is a shame since i used to love TJ Freeze and the Frosty boy on cooper but if this is how they conduct business then forget them! If you want FANTASTIC ice cream with polite and respectful then go to Scream'n Mimi's down the street!!! The best...

horrible ! Slushes are all sour! Went through the drive though not realizing it was 8:50pm tonight, the young girls gladly took my order... two small Slushes. I pulled out and took a sip and they were extremely sour (not posted on the sign) (I know dairy queens are not sour like this) so I went back --thinking the girls put too much syrup in. I pulled up knowing they just closed and no one would come to the window(they were staring at me!) The old man came out he picked up the close sign and pushed it against the window yelling. I picked up my cup and pointed at it saying I was just here. He ripped open the window and yelled "What!" I was in shock! I said excuse me my slushy is undrinkable(son was in the back his was bad but was willing to gulp it down) the wife came out and said they are all sour, pull your straw up!!!! And he slammed the window! I run a local restaurant--I know they made a very bad move. I have spent a lot of money with them. I have heard from other people this has happened to them with rude service as well. I will not be bringing my son and his baseball team back this summer and it will never recommend their business to anybody else please put your money towards a business that will blossom because these people obviously do not want business. *upset and...

Daughter ordered a Sunday, was handed a flurry and politely asked if she had gotten the correct order. The person at the window then slammed the turtle ice cream bar she forgot to give our youngest out the window, slammed the window, then loudly told her boss that it was my daughter’s mistake. He then came to the window, asked if there was a “problem” and when my daughter told him it wasn’t that big of a deal, he interrupted and said “you can have that then!” rather than simply apologizing for the mistake. She didn’t even ask for it to be remade and the slamming of the ice cream and window, then yelling, was the worst customer service...